Browse Local Government Case Studies

Stockbridge, GA

Streamlined city communications in Stockbridge, GA replaces use of multi-channels to reach citizens

The City of Stockbridge, GA is strengthening their communications strategy - specifically around their redevelopment projects and COVID-19 updates - b...

Greenville, SC

Greenville expands wastewater infrastructure with 5,950-ft underground tunnel

Greenville, SC's consistent population growth put a strain on its wastewater management systems and risked creating environmentally damaging sewer ove...

San Bernardino, CA

San Bernardino police digitize community-oriented policing services

The San Bernardino Police Department offered common services to residents via the city’s website but the services were not mobile friendly or easily a...

South Fulton, GA

Crisis communications on a budget in the City of South Fulton

The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired u...

North Charleston, SC

Text Messaging Platform Leads to 94% Increase in Citizen Engagement

North Charleston wanted to be more accessible and responsive to all citizens. In July 2017, the city launched an interactive text message customer ser...

Clay County, FL

Clay County, FL launched a new online customer service platform in 3 Weeks

Facing an end-of-life system, Clay County needed to ensure the uninterrupted delivery of critical online customer services. In just three weeks’ time,...

South Fulton, GA

South Fulton expands communication & service accessibility, enhancing community-oriented policing

The South Fulton, GA Police Department engaged with the community via the city’s website where communications and services were hard to find. With the...

Hoboken, NJ

Hoboken instantly gathers over 3,100 resident opinions on whether to keep electric scooters

The City of Hoboken's six-month pilot program with Lime electric scooters is ending and they must decide whether to keep the scooters. The program has...

Aurora, IL

How Aurora, IL, Leveraged Data Analytics to Help Manage a Mass Shooting

In February 2019, a mass shooting rocked Aurora, Illinois, ultimately leaving five dead and six injured, including five police officers. Within a matt...

Dublin, OH

Mobile-first crisis communications in Dublin, OH

The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. Thi...