Browse Local Government Case Studies

Lake Barrington, IL

Lake Barrington, IL: Rapid transformation to digital licensing & payment for small local government

Lake Barrington (population 5,000) used workflow automation software to convert paper-based license and permits to a digital workflow. Instead of Vill...

Corona, CA

How Corona, CA used Artificial Intelligence to Improve Crisis Management & Proactive Government

The City of Corona used Zencity's insights to quickly develop and execute a communications strategy in real-time, and then track the effectiveness of ...

Palm Desert, CA

Palm Desert Increases Transparency and Bid Opportunities for Local Suppliers

The City of Palm Desert needed to evolve its procurement progress to make access easier for local businesses and enhance efficiency for staff. In only...

Franklin, TN

Safer holiday celebrations connect residents and support local business in Franklin, TN

Survey research highlighting how important holiday gatherings are to residents is being used to inform The City of Franklin’s strategy to organize saf...

Tigard, OR

Tigard OR Supports Local Businesses through Economic Uncertainty with Online Engagement Software

City of Tigard offered support for local businesses during the economic uncertainty surrounding COVID-19. They used their online community engagement ...

Erie County, PA

Erie County, PA offers all local restaurants free digital tools to plan for safe COVID reopening

Erie County developed a free, optional digital tool for local restaurants to use to prepare to safely reopen for on-site dining after COVID closures. ...

Syracuse, NY

ARPA Dashboard Tracks Budget and Spending in Syracuse's Priority Areas

The City of Syracuse received $123 million in ARPA funding and was looking to manage and implement the funding with a data-driven framework. The city ...

San Antonio, TX

Improving communication between city officials and residents in San Antonio, TX

The City of San Antonio was looking for ways in which its residents could meaningfully provide input on city programs and initiatives. The city develo...

Middleton, WI

Inclusive engagement helps Middleton reach more residents and make informed decisions

The City of Middleton made resident engagement more inclusive, reaching diverse residents who typically did not participate. The representative commun...

Gilbert, AZ

Gilbert, AZ Involves Residents in Planning Efforts, Earns 98% Resident Satisfaction Rating

In the midst of rapid population growth, Gilbert, Arizona leaders used survey research to involve residents in future planning efforts. This strategy ...