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Explore Case Studies

  • City of Milpitas, CA Finds $4 Million Amidst Fiscal Uncertainty

    Milpitas, CA 95035, USA

    Deputy City Manager Walter Rossmann recognized that without changing the way the City of Milpitas planned and budgeted, it could not find the savings it needed to manage fiscal uncertainty brought on by COVID-19. Rossmann quickly ...

    General Fund/Existing Public Funds
    Deputy Finance Director
  • Vermont finds unsafe levels of lead in 17% of its schools in pilot program, prompts schools to act

    Vermont, USA

    Vermont's Department of Health, Agency of Natural Resources, and the Agency of Education began a pilot program to test for lead in 16 schools to build the state's capacity for lead testing and better understand how commonplace lea...

    General Fund/Existing Public Funds
    Department of Health, Agency of Natural Resources, and Agency of Education
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    Resident Feedback Guides Bloomington to Address Budget Shortfall, Saving $390,000

    Bloomington, MN, USA

    Bloomington used an online community engagement platform to partner with residents in deciding how to address a 2020 budget shortfall of $17 million due to COVID-19 impacts. Based on resident feedback, the City Council elected to ...

    General Fund/Existing Public Funds
    Federal grants
    Outreach and Engagement
  • Texas Department of Transportation Meets 30+ District Needs with Strategic Plan to Modernize Data

    Texas, USA

    The Texas Department of Transportation (TxDOT) is responsible for all modes of transportation across the Lone Star state. With lots of mileage comes a lot of data. Facing data disorganization, TxDOT was looking to modernize, but n...

    General Fund/Existing Public Funds
    Data Officer
  • 98% Resident Satisfaction Amidst Rapid Population Growth in Gilbert, AZ

    Gilbert, AZ, USA

    In a time of rapid population growth, the leaders of Gilbert, Arizona used survey research to partner with residents to thoughtfully plan for the future. This strategy has contributed to 98% of residents rating the town as an exce...

    General Fund/Existing Public Funds
    Town Managers Office
  • Billings Police Department Strengthens Community Trust Through Enhanced Outreach

    Billings, MT, USA

    With police-resident relationships at the forefront of the national dialogue, the City of Billings surveyed residents on their satisfaction with the police. The data informed community-centered policing goals in order to build pub...

    General Fund/Existing Public Funds
    The City of Billings, Montana
  • How Pompano Beach, FL Budgets to Stay on Track with Strategic Plan Objectives

    Pompano Beach, FL, USA

    Many cities and counties report that while they aim to be more strategic, budgeting is still largely driven by department spend requests. Pompano Beach, FL is charting a course toward a fully-aligned budget where 75% of spend is t...

    General Fund/Existing Public Funds
    State and local grants
  • 12,811 Staff Hours Saved with Permit Automation in Orlando

    Orlando, FL, USA

    The City of Orlando has automated its permitting processes. In one year, the city has processed 61,447 permit inquiries across the residential and business projects with a 97% self-service rate. This has resulted in a time savings...

    General Fund/Existing Public Funds
    Digital Platforms Team
  • Power Dept of 5th largest city in MO streamlines warehouse management to match elevated energy needs

    Independence, MO, USA

    Independence, Missouri sits as the fifth largest city in the state, leaving them responsible for a large powergrid. To efficiently provide power to its constituents, Independence Power and Light needed to increase inventory visibi...

    General Fund/Existing Public Funds
    Power and Light Department
  • Small city of Baldwin, GA with <5K residents reduces info calls to City Hall by 50%

    Baldwin, GA, USA

    With a population under 5,000 residents, Baldwin’s small staff was still able to create a 'big city' online presence by replacing their outdated website with a communications solution including a modern website, improved publicat...

    General Fund/Existing Public Funds
    City Clerk