Browse Local Government Case Studies

Show Low, AZ

Navajo County expands access to social services with online portal

Poverty and unequal access to government services are ongoing challenges for residents across Navajo County. To expand access to social services, the ...

Stockbridge, GA

Streamlined city communications in Stockbridge, GA replaces use of multi-channels to reach citizens

The City of Stockbridge, GA is strengthening their communications strategy - specifically around their redevelopment projects and COVID-19 updates - b...

San Bernardino, CA

San Bernardino police digitize community-oriented policing services

The San Bernardino Police Department offered common services to residents via the city’s website but the services were not mobile friendly or easily a...

San Antonio, TX

Interactive Kiosk Deployment delivers social equity, mobility, and business discovery

Deployed interactive digital kiosks in the City of San Antonio after winning a competitive RFP issued by the Office of Innovation. Responsibilities in...

Chicago, IL

Chicago Promotes Inclusion in Resident Services by Expanding Payment Kiosk Installations

Chicago’s in-person processes for residents to make payments did not foster inclusion and left residents out of this essential service. Through the de...

Tavares, FL

CARES Act Funds meet new citizen expectations for digital services in Tavares, FL

Tavares, FL has been working on modernization for over a decade. Once they received CARES Act funding, they took the opportunity to address increased ...

South Fulton, GA

Crisis communications on a budget in the City of South Fulton

The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired u...

San Antonio, TX

Sustainability Plan engages 4,000 residents in San Antonio, TX

The City of San Antonio Office of Sustainability created a sustainability plan that was informed by extensive community engagement and the best availa...

South Fulton, GA

South Fulton expands communication & service accessibility, enhancing community-oriented policing

The South Fulton, GA Police Department engaged with the community via the city’s website where communications and services were hard to find. With the...

Dublin, OH

Mobile-first crisis communications in Dublin, OH

The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. Thi...