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Explore Case Studies

  • Resident Feedback Guides Bloomington to Address Budget Shortfall, Saving $390,000

    Bloomington, MN, USA

    Bloomington used an online community engagement platform to partner with residents in deciding how to address a 2020 budget shortfall of $17 million due to COVID-19 impacts. Based on resident feedback, the City Council elected to ...

    General Fund/Existing Public Funds
    Federal grants
    Outreach and Engagement
  • Improved Efficiency of Water Quality Management with Data Integration for Faster Decision-Making

    Riverside, CA, USA

    Riverside Public Utilities (RPU) was using several software programs to manage their data, leaving it siloed and isolated. Using a new integration tool, RPU was able to centralize thousands of data points on a customizable dashbo...

    General Fund/Existing Public Funds
    Water Quality Administrator
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    Cambria, CA Overcomes Drought-Related Water Supply Shortage With Desalination Plant

    Cambria, CA, USA

    Located in drought-prone California, the town of Cambria lacked access to a regional water supply and was insufficiently equipped to meet demand. Amidst a state of emergency due to drought, a desalination plant was built, providin...

  • Mobile-first Crisis Communications in Dublin, OH

    Dublin, OH, USA

    The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. This has included regular, consistent updates to its website, Alexa Skill and socia...

    General Fund/Existing Public Funds
    Public Affairs Office
  • Crisis Communications on a Budget in the City of South Fulton

    Atlanta, GA, USA

    The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired user application and content management platform. The same platform has enabled t...

    State and local grants
    Social Impact Bond
    Advertising Revenue
    Gary Leftwich, Communications Director
  • Climate Equity is the Main Priority in Indianapolis’s Plan to Achieve Carbon Neutrality by 2050

    Indianapolis, IN, USA

    The City of Indianapolis prioritized equity, community resilience and sustainability when creating an actionable strategic plan - Thrive Indianapolis - the first of its kind in the city. Indianapolis is committed to achieving carb...

    General Fund/Existing Public Funds
    Philanthropic grants
    Office of Sustainability
  • St. Louis Uses Interactive Kiosks as a Critical COVID-19 Communications Platform

    St. Louis, MO, USA

    The City of St. Louis used interactive kiosks to broadcast critical information in the public right-of-way during the COVID-19 pandemic. Importantly, it has included customized and multilingual content to help mitigate the physica...

    Advertising Revenue
  • Chula Vista creates a Digital Equity and Inclusion Plan

    Chula Vista, CA, USA

    The City of Chula Vista built on its smart city progress by addressing the digital divide through the creation of a groundbreaking Digital Equity and Inclusion Plan (DEIP). The DEIP is an actionable roadmap to expand access to Int...

    General Fund/Existing Public Funds
    City Manager's Office and the Economic Development Department
  • Madison Water Utility replaces 8,000 lead service lines

    Madison, WI, USA

    Madison’s Lead Service Replacement Line program was the first of its kind in the country. It was aimed at replacing all lead service lines in the city, most of which were on private property, and included a reimbursement mechanism...

    Innovative Finance
  • Public Health prioritized with Online Water Quality Contamination Warning System

    Philadelphia, PA, USA

    To sustain clean, high quality drinking water to 1.6M customers, Philadelphia Water wanted to ensure affordable, customer-oriented service delivery & enhance regional watersheds. A Water Security initiative integrated multiple dat...

    General Fund/Existing Public Funds
    Federal grants