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Explore Case Studies

  • Rockford IT Department outsources data cleaning & mapping to tackle blight

    Rockford, IL, USA

    As Rockford’s population grew, so did the need to address the city’s urban decay. As a first step, the city set out to define and better understand properties causing harm to the Rockford community, presenting the need for better ...

    General Fund/Existing Public Funds
    Community and Economic Development Department
  • West Allis, WI consolidates IT, sees 30% efficiency increase

    West Allis, WI, USA

    City of West Allis was struggling to manage and maintain disparate IT systems, each requiring dedicated, siloed processes and staff time. The City adopted a consolidated IT system that has tremendously streamlined workflows as a r...

    General Fund/Existing Public Funds
    Information Technology & Finance Department
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    AI-powered chatbot answers 79% of residents' questions without assistance from city staff

    Williamsburg, VA, USA

    The City of Williamsburg is using an AI-powered chatbot to provide better customer service and more communication options (including text messaging) for its residents and visitors to engage with the city.

    General Fund/Existing Public Funds
    Information Technology
  • The City of Marietta, where parking is more than a lot

    Marietta, GA, USA

    The city of Marietta needed to demonstrate parking occupancy rates in order to effectively plan for increased parking demand due to higher city density.

    General Fund/Existing Public Funds
    Information Technology Department
  • City KPIs Help Williamsburg Show Which Efforts Are Moving the Needle

    Williamsburg, VA, USA

    Williamsburg couldn’t tie critical initiatives to KPIs. They couldn't see how their efforts impacted resident satisfaction. Now, their performance dashboard shows which efforts move the needle and how residents feel about each pie...

    General Fund/Existing Public Funds
    Technology Director at the City of Williamsburg
  • Customizable Platform Empowers Permitting & Licensing Staff

    Cambridge, MA, USA

    After years of working with a traditional permitting vendor, Cambridge became frustrated with software bugs and limited control. The City began looking to nimble, cloud-based solutions and selected ViewPoint Cloud—going live short...

    General Fund/Existing Public Funds
    Information Technology
  • Using Sensors to Increase Recycling Rates in The City of Atlanta

    Atlanta, GA, USA

    Project deployed embedded chips in all of the city's residential solid waste and recycling bins. Chip readers were then placed on the city's solid waste trucks along with GPS trackers and cellular connections to record and broadca...

    General Fund/Existing Public Funds
    Public Works, Information Technology, Mayor's Office of Sustainability and Resilience
  • Using Telematics to Improve Police Vehicle Dispatch & Maintenance

    San Jose, CA, USA

    The City of San Jose is partnering with Verizon to develop a telematics platform that will coordinate police vehicle availability with maintenance efforts to improve the efficiency of dispatch and maintenance.

    General Fund/Existing Public Funds
    Public Works (Fleet, Facility, Technical Services), Police Department & Information Technology Department