Browse Local Government Case Studies

Washington, DC

How DC’s smart city initiatives don’t sacrifice privacy for safety

In 2016, DC launched Pennsylvania Avenue 2040 (PA2040), a smart city initiative with the goal of enhancing citizen experience. The City focused first ...

Stockbridge, GA

Streamlined city communications in Stockbridge, GA replaces use of multi-channels to reach citizens

The City of Stockbridge, GA is strengthening their communications strategy - specifically around their redevelopment projects and COVID-19 updates - b...

Baldwin, GA

Small city of Baldwin, GA with <5K residents reduces info calls to City Hall by 50%

With a population under 5,000 residents, Baldwin’s small staff was still able to create a 'big city' online presence by replacing their outdated webs...

South Fulton, GA

Crisis communications on a budget in the City of South Fulton

The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired u...

Brooklawn, NJ

Brooklawn NJ captures project feedback from residents using white-labeled online engagement platform

Brooklawn, NJ is using an online engagement platform to inform and obtain feedback from its residents on projects the city is proposing, and to keep t...

Austin, TX

How Austin, TX uses shared mobility data to optimize its scooter program and support climate goals

In Austin, Texas, shared mobility like e-bikes and e-scooters are supporting progress toward safety, equity, and climate goals and increasing accessib...

Chicago, IL

Chicago Promotes Inclusion in Resident Services by Expanding Payment Kiosk Installations

Chicago’s in-person processes for residents to make payments did not foster inclusion and left residents out of this essential service. Through the de...

India

Indian city using self-check temperature kiosks to manage spread of COVID-19

The City of Ahmadabad in India is piloting the use of self-check kiosks to manage the spread of COVID-19. The kiosks, installed at points of entry thr...

South Fulton, GA

South Fulton expands communication & service accessibility, enhancing community-oriented policing

The South Fulton, GA Police Department engaged with the community via the city’s website where communications and services were hard to find. With the...