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Explore Case Studies

  • Agenda Management Increases Transparency and Citizen Engagement in Gulfport, MS

    Gulfport, MS, USA

    As a family-friendly community filled with concerned citizens, Gulfport Mississippi emphasizes transparency when it comes to its meeting minutes and agendas. To increase overall community engagement, the city modernized its agenda...

    General Fund/Existing Public Funds
    Clerk of the Gulfport Mayor-Council
  • Placer County Overcomes NIMBY Opposition to Lower Cost Housing

    Placer County, CA, USA

    Like other counties, Placer County faced a housing shortage due to longstanding NIMBY opposition at meetings and online. Armed with real data showing that NIMBY sentiment was not representative of the community, the county finally...

    General Fund/Existing Public Funds
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    San Jose Installs Small Cells on 4,000 Light Poles & Enhances Broadband Network Accessibility

    San Jose, CA, USA

    Income equality impacted broadband access in San Jose, leaving 95,000 residents without home internet access. With the aid of P3 partnerships in implementing a Small Cell Broadband Infrastructure project, the city reduced the digi...

    Public Private Partnership
    Office of Civic Innovation
  • Suburban community eliminates paper in water & wastewater operations

    West Dundee, IL 60118, USA

    The Village of West Dundee, IL is an 8,000 person NW suburb of Chicago that had been using reams of paper for decades to collect and manage water system operational data. Staff then spent 4-20 hours per month typing data into spre...

    Utility rates
    Director of Public Works
  • Middleton, WI engages more diverse residents than ever before

    Middleton, WI, USA

    City of Middleton made better-informed decisions based on feedback from increasingly diverse residents. The City was also able to spot the differences between resident and non-resident responses, leading to better decision-making.

    General Fund/Existing Public Funds
    City Administrator
  • City of Milpitas, CA Finds $4 Million Amidst Fiscal Uncertainty

    Milpitas, CA 95035, USA

    Deputy City Manager Walter Rossmann recognized that without changing the way the City of Milpitas planned and budgeted, it could not find the savings it needed to manage fiscal uncertainty brought on by COVID-19. Rossmann quickly ...

    General Fund/Existing Public Funds
    Deputy Finance Director
  • Vermont finds unsafe levels of lead in 17% of its schools in pilot program, prompts schools to act

    Vermont, USA

    Vermont's Department of Health, Agency of Natural Resources, and the Agency of Education began a pilot program to test for lead in 16 schools to build the state's capacity for lead testing and better understand how commonplace lea...

    General Fund/Existing Public Funds
    Department of Health, Agency of Natural Resources, and Agency of Education
  • Resident Feedback Guides Bloomington to Address Budget Shortfall, Saving $390,000

    Bloomington, MN, USA

    Bloomington used an online community engagement platform to partner with residents in deciding how to address a 2020 budget shortfall of $17 million due to COVID-19 impacts. Based on resident feedback, the City Council elected to ...

    General Fund/Existing Public Funds
    Federal grants
    Outreach and Engagement
  • Texas Department of Transportation Meets 30+ District Needs with Strategic Plan to Modernize Data

    Texas, USA

    The Texas Department of Transportation (TxDOT) is responsible for all modes of transportation across the Lone Star state. With lots of mileage comes a lot of data. Facing data disorganization, TxDOT was looking to modernize, but n...

    General Fund/Existing Public Funds
    Data Officer
  • Glendale Heights, IL fills gaps in historical data and simplifies their IEPA submission process

    Glendale Heights, IL, USA

    Water system operators in Glendale Heights, IL have used paper to manually capture and report their data for decades. This left data gaps between employee turnover and created inefficiencies with IEPA report submissions. They soug...

    Utility rates
    Utilities Superintendent