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Explore Case Studies

  • West Allis, WI consolidates IT, sees 30% efficiency increase

    West Allis, WI, USA

    City of West Allis was struggling to manage and maintain disparate IT systems, each requiring dedicated, siloed processes and staff time. The City adopted a consolidated IT system that has tremendously streamlined workflows as a r...

    General Fund/Existing Public Funds
    Information Technology & Finance Department
  • Grand Rapids, MI Modernizes Citizen Experience for Utilities, Refuse, Courts, and Tax

    Grand Rapids, MI, USA

    Grand Rapids launched a “Digital First” project to deliver services right where citizens are: smart phone, tablet, laptop, or desktop. The City knew that 86% of citizen web hits were bill payment/inquiry so focused on improving th...

    General Fund/Existing Public Funds
    City Treasurer