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Explore Case Studies

  • Scalable Strategic Plan Model Ensures Alignment & Efficiencies for 30 Buncombe County Departments

    Asheville, NC, USA

    The Performance Management Department wanted to evolve its role and scope of services to bolster enterprise-wide efficiencies. Using a strategic planning process that elicited foundational consensus led them to designing a busines...

    General Fund/Existing Public Funds
    Performance Management Director
  • Asheville Parks & Rec Strategic Plan Boosts Staff Participation & Deepens Community Relationships

    Asheville, NC, USA

    A virtual strategic planning approach enabled a broad cross-section of Asheville Parks & Recreation Department staff to develop integrated strategies to expand customer-centric services that strengthen accountability, bolster staf...

    General Fund/Existing Public Funds
    Department Director
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    Olathe, KC Takes its Community Engagement to the Next Level with a Civic Engagement Platform

    Olathe, KS, USA

    The City of Olathe, Kansas, set out to modernize the way its government operated. The city has undergone a digital transformation, emboldened by an integrated community engagement platform, which has helped Olathe become a more tr...

    Digital Programs
  • Scottsdale tracks strategic plan to better share progress with City Council, staff and residents

    Scottsdale, AZ, USA

    City of Scottsdale wanted a better way to manage, track and report on its strategic plan. The city can now share details of city-wide performance with their Council, staff, and local community, via automated management reports and...

    General Fund/Existing Public Funds
    City Manager's Office
  • Chula Vista creates a Digital Equity and Inclusion Plan

    Chula Vista, CA, USA

    The City of Chula Vista built on its smart city progress by addressing the digital divide through the creation of a groundbreaking Digital Equity and Inclusion Plan (DEIP). The DEIP is an actionable roadmap to expand access to Int...

    General Fund/Existing Public Funds
    City Manager's Office and the Economic Development Department
  • Middleton, WI engages more diverse residents than ever before

    Middleton, WI, USA

    City of Middleton made better-informed decisions based on increasingly diverse resident feedback. The City was able to spot the differences between resident and non-resident responses, leading to better decision-making.

    General Fund/Existing Public Funds
    City Administrator
  • Parks & Recreation Virtual Strategic Planning in Asheville, NC

    Asheville, NC, USA

    The Parks & Recreation Department of Asheville, NC successfully engaged in a virtual strategic planning process during the pandemic. The results were a strategic plan that participants fully own and are accountable to, measurable ...

    General Fund/Existing Public Funds
  • Safer Holiday Celebrations Connect Residents and Support Local Business in Franklin, TN

    Franklin, TN, USA

    Survey research highlighting how important holiday gatherings are to residents is being used to inform The City of Franklin’s strategy to organize safe holiday celebrations during COVID-19.

    General Fund/Existing Public Funds
    Downtown Franklin, The Heritage Foundation, Visit Franklin
  • Virtual Conflict Resolution Workshop for Racial Equity in Chaska, MN

    Chaska, MN 55318, USA

    The City Council of Chaska, MN & Chaska Human Rights Commission (HRC) members engaged in a virtual conflict resolution workshop designed to ensure that the organizations were collaborating on issues of racial equity and social jus...

    General Fund/Existing Public Funds
  • City KPIs Help Williamsburg Show Which Efforts Are Moving the Needle

    Williamsburg, VA, USA

    Williamsburg couldn’t tie critical initiatives to KPIs. They couldn't see how their efforts impacted resident satisfaction. Now, their performance dashboard shows which efforts move the needle and how residents feel about each pie...

    General Fund/Existing Public Funds
    Technology Director at the City of Williamsburg