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Explore Case Studies

  • Agenda Management Increases Transparency and Citizen Engagement in Gulfport, MS

    Gulfport, MS, USA

    As a family-friendly community filled with concerned citizens, Gulfport Mississippi emphasizes transparency when it comes to its meeting minutes and agendas. To increase overall community engagement, the city modernized its agenda...

    General Fund/Existing Public Funds
    Clerk of the Gulfport Mayor-Council
  • Suburban community eliminates paper in water & wastewater operations

    West Dundee, IL 60118, USA

    The Village of West Dundee, IL is an 8,000 person NW suburb of Chicago that had been using reams of paper for decades to collect and manage water system operational data. Staff then spent 4-20 hours per month typing data into spre...

    Utility rates
    Director of Public Works
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    Middleton, WI engages more diverse residents than ever before

    Middleton, WI, USA

    City of Middleton made better-informed decisions based on feedback from increasingly diverse residents. The City was also able to spot the differences between resident and non-resident responses, leading to better decision-making.

    General Fund/Existing Public Funds
    City Administrator
  • Resident Feedback Guides Bloomington to Address Budget Shortfall, Saving $390,000

    Bloomington, MN, USA

    Bloomington used an online community engagement platform to partner with residents in deciding how to address a 2020 budget shortfall of $17 million due to COVID-19 impacts. Based on resident feedback, the City Council elected to ...

    General Fund/Existing Public Funds
    Federal grants
    Outreach and Engagement
  • Glendale Heights, IL fills gaps in historical data and simplifies their IEPA submission process

    Glendale Heights, IL, USA

    Water system operators in Glendale Heights, IL have used paper to manually capture and report their data for decades. This left data gaps between employee turnover and created inefficiencies with IEPA report submissions. They soug...

    Utility rates
    Utilities Superintendent
  • 98% Resident Satisfaction Amidst Rapid Population Growth in Gilbert, AZ

    Gilbert, AZ, USA

    In a time of rapid population growth, the leaders of Gilbert, Arizona used survey research to partner with residents to thoughtfully plan for the future. This strategy has contributed to 98% of residents rating the town as an exce...

    General Fund/Existing Public Funds
    Town Managers Office
  • Town Meeting Attendance Doubles in Ashland, MA

    Ashland, MA, USA

    In trying to engage residents typically left behind in the legislative process, the Town of Ashland, MA used survey research to make Town Meetings more inclusive and accessible. The strategies used doubled the average Town Meeting...

    General Fund/Existing Public Funds
    Town Leadership
  • Billings Police Department Strengthens Community Trust Through Enhanced Outreach

    Billings, MT, USA

    With police-resident relationships at the forefront of the national dialogue, the City of Billings surveyed residents on their satisfaction with the police. The data informed community-centered policing goals in order to build pub...

    General Fund/Existing Public Funds
    The City of Billings, Montana
  • Evaluating Wildfire Impacts on Regional Water Quality

    Melbourne VIC, Australia

    After extensive fires, the Victoria Dept. of Environment, Land, Water & Planning (DELWP) increased water quality monitoring in the most heavily affected areas to determine impacts and runoff risks. Stakeholders can now easily acce...

    General Fund/Existing Public Funds
    Department of Environment, Land, Water and Planning
  • Orlando Protects Citizens During Heavy Rain Events by Optimizing Water Data Intelligence

    Orlando, FL, USA

    The City of Orlando needed a better way to ensure citizen safety during weather events and protect from infrastructure damage and liability. By integrating disparate data, they achieved data defensibility and could easily share in...

    General Fund/Existing Public Funds
    Streets and Stormwater Division