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Browse Local Government Case Studies
Anne Arundel County, MD
89% Increase in Public Service Requests, Boosts Citizen Engagement in Anne Arundel County, MD
Looking to increase collaboration between residents and county officials, Anne Arundel County launched a 311 and citizen request management (CRM) solu...
Zero Upfront Cost
Improved Efficiency of Water Quality Management with Data Integration for Faster Decision-Making
Riverside Public Utilities (RPU) was using several software programs to manage their data, leaving it siloed and isolated. Using a new integration to...
Water Quality Administrator
Cranbrook, BC V1C, Canada
Cranbrook, BC accelerates service request resolution times by 36%
With a goal of improving citizen customer service, Cranbrook, British Columbia added mobile to 311 with a new "Cranbrook 311" smartphone app. Cranbroo...
7.7 Thousand USD
San Antonio, TX
Improved Communication Between City Officials and Residents in San Antonio, TX
The City of San Antonio was looking for ways in which its residents could meaningfully provide input on city programs and initiatives. The city develo...
Chief Information Officer
Hurst, TX reduces the cost of service requests to less than $0.60 per interaction
Like many mid-sized government municipalities, Hurst, TX (pop. 39k) wanted to build better connections with their citizens. Hurst worked with Rock Sol...
10 Thousand USD
City of Phoenix Drives Citizen Engagement with 311 Chatbot
City of Phoenix employees participated in an innovation workshop to explore the challenge of improving how the city communicates with customers. They ...
City of Burlington, VT Meets Spike in COVID-19 Requests with Creativity, Empathy & Civic Tech
To avoid public service disruptions, the City of Burlington quickly adapted its administrative workflows to accommodate a now remote workforce. This i...
Grand Rapids, MI
Grand Rapids Reduces Walk-In Visits by 79% After Expanding Online Services to Serve Residents
The City of Grand Rapids wanted to expand the availability of its services to residents by replacing print-out forms with digital ones. By digitizing ...
Zero Upfront Cost
2012 First Street Louth, St. Catharines, ON L2S 3V9, Canada
Major improvements in Service issue resolution at St. Catharines Transit
By automating its Customer Service issue management process, City-owned St. Catharines Transit Commission significantly improved staff & public satisf...
1.2 Thousand USD