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Winslow Township, NJ
Winslow digitizes citizen request processes to fulfill 8,400 annual request submittals
Winslow Township identified the need to improve resident request submittal and fulfillment processes. By digitizing citizen request processes, Winslow...
Hillsborough Township, NJ
Hillsborough digitizes municipal processes, enhancing citizen services & transparency
The township of Hillsborough, home to over 43,000 residents, was facing rising expectations from its staff and community members. To meet these growin...
46.5 Thousand USD
Hurst, TX reduces the cost of service requests to less than $0.60 per interaction
Like many mid-sized government municipalities, Hurst, TX (pop. 39k) wanted to build better connections with their citizens. Hurst worked with Rock Sol...
10 Thousand USD
City of Burlington, VT Meets Spike in COVID-19 Requests with Creativity, Empathy & Civic Tech
To avoid public service disruptions, the City of Burlington quickly adapted its administrative workflows to accommodate a now remote workforce. This i...
Cranbrook, BC V1C, Canada
Cranbrook, BC accelerates service request resolution times by 36%
With a goal of improving citizen customer service, Cranbrook, British Columbia added mobile to 311 with a new "Cranbrook 311" smartphone app. Cranbroo...
7.7 Thousand USD
Clay County, FL
Clay County, FL launched a new online customer service platform in 3 Weeks
Facing an end-of-life system, Clay County needed to ensure the uninterrupted delivery of critical online customer services. In just three weeks’ time,...
Web and IT
Free app for residents improves how city services are delivered
There was no digital way for residents to report issues until the city introduced a free mobile application to their residents. After implementation, ...
20 Thousand USD
Anne Arundel County, MD
89% Increase in Public Service Requests, Boosts Citizen Engagement in Anne Arundel County, MD
Looking to increase collaboration between residents and county officials, Anne Arundel County launched a 311 and citizen request management (CRM) solu...
San Antonio, TX
Improving communication between city officials and residents in San Antonio, TX
The City of San Antonio was looking for ways in which its residents could meaningfully provide input on city programs and initiatives. The city develo...
Chief Information Officer
2012 First Street Louth, St. Catharines, ON , Canada
Major improvements in Service issue resolution at St. Catharines Transit
By automating its Customer Service issue management process, City-owned St. Catharines Transit Commission significantly improved staff & public satisf...
1.2 Thousand USD