Browse Local Government Case Studies

Chicago, IL

Chicago Promotes Inclusion in Resident Services by Expanding Payment Kiosk Installations

Chicago’s in-person processes for residents to make payments did not foster inclusion and left residents out of this essential service. Through the de...

York, PA

Digital Permitting and Payments in York, PA increase transparency and efficiency

York, PA was struggling to complete accurate data entry and wasting countless hours of staff time manually handling permits and reviews. With an empha...

Grand Rapids, MI

Grand Rapids, MI Modernizes Citizen Experience for Utilities, Refuse, Courts, and Tax

Grand Rapids launched a “Digital First” project to deliver services right where citizens are: smart phone, tablet, laptop, or desktop. The City knew t...

St Paul, MN

St. Paul improves infrastructure service capacity with centralized process tracking

St. Paul’s public works department was responsible for the maintenance of much of the city’s infrastructure and struggled to effectively manage projec...

Champlin, MN

Parks reservation system increases Champlin, MN revenue by $40,000 in 1 year

The City of Champlin replaced its departments' many clashing management systems for scheduling, tracking, and charging of public meeting room rentals ...

Chelsea, MA

Chelsea, MA's low-cost strategy to bring multiple departments' workflows online for remote work

The town of Chelsea had one of the highest COVID-19 infection rates in MA, and must support remote work for its staff and online licensing and request...

Denver, CO

Affordable Housing for Teachers Expanded by Homesharing

To help a cohort of educators could find affordable housing in Denver near the schools they would be serving, Teach For America (TFA) Colorado partner...

Spartanburg, SC

Spartanburg County Parks Achieves Citizen Engagement Goals with Updated Department Website

Spartanburg County Parks and Rec outgrew its custom-built department website. It enhanced its department appearance, citizen engagement capabilities, ...

Montgomery County, MD

P3 microgrid infrastructure powers county's electric bus fleet, reduces lifetime emissions by 62%

Aspiring to reach net-zero emissions by 2035, Montgomery County resolved to electrify its bus fleet but needed infrastructure built to power the vehic...

Grand Rapids, MI

Grand Rapids reduces walk-in visits by 79% after expanding online services to serve residents

The City of Grand Rapids wanted to expand the availability of its services to residents by replacing print-out forms with digital ones. By digitizing ...