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Explore Case Studies

  • Grand Rapids Reduces Walk-In Visits by 79% After Expanding Online Services to Serve Residents

    Grand Rapids, MI, USA

    The City of Grand Rapids wanted to expand the availability of its services to residents by replacing print-out forms with digital ones. By digitizing their website and offering services online, the city reduced the number of walk-...

    State and local grants
    IT Department
  • San Bernardino Police Digitize Community-Oriented Policing Services

    San Bernardino, CA, USA

    The San Bernardino Police Department offered common services to residents via the city’s website but the services were not mobile friendly or easily accessible. Now, using a mobile app, the police department can offer the city's 2...

    Federal grants
    Lieutenant Michele Mahan, Emergency Operations
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    Clay County, FL Launched a New Online Customer Service Platform in 3 Weeks

    Clay County, FL, USA

    Facing an end-of-life system, Clay County needed to ensure the uninterrupted delivery of critical online customer services. In just three weeks’ time, they launched a civic engagement platform that not only maintained all current ...

    General Fund/Existing Public Funds
    Web and IT
  • How Small Town, Manitou Springs Quickly Pivoted from Paper to Digital

    Manitou Springs, CO 80829, USA

    At the start of the COVID-19 pandemic, like many cities, Manitou Springs, CO had to temporarily close its City Hall doors. Leveraging its existing infrastructure, the city rapidly migrated its paper forms to online submissions so ...

    Federal grants
    Public Information and Engagement Officer
  • City of Vancouver Maintains Permitting Revenue Stream Online During COVID 19

    Vancouver, WA, USA

    With budget cuts drastically impacting municipal funding in the COVID 19 pandemic, cities with online services have been able to maintain vital revenue streams. The City of Vancouver WA uses 100% online permitting and plan review ...

    General Fund/Existing Public Funds
    Community and Economic Development
  • City of Santa Monica: online workflow tools improve digital services, efficiency, and compliance

    Santa Monica, CA, USA

    Santa Monica uses the CityGrows cloud platform to bring their workflows (permit and license processes) online. Moving off of paper increases efficiency, compliance, and constituent and staff satisfaction. Constituents complete pro...

    General Fund/Existing Public Funds
    Taxes & User Fees
    City of Santa Monica, Department of Transportation, Mobility and Street Services Divisions