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Explore Case Studies

  • Small city of Baldwin, GA with <5K residents reduces info calls to City Hall by 50%

    Baldwin, GA, USA

    With a population under 5,000 residents, Baldwin’s small staff was still able to create a 'big city' online presence by replacing their outdated website with a communications solution including a modern website, improved publicat...

    General Fund/Existing Public Funds
    City Clerk
  • Cranbrook, BC accelerates service request resolution times by 36%

    Cranbrook, BC V1C, Canada

    With a goal of improving citizen customer service, Cranbrook, British Columbia added mobile to 311 with a new "Cranbrook 311" smartphone app. Cranbrook’s app has not only improved engagement and customer service, but added efficie...

    General Fund/Existing Public Funds
    Public Works
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    Mobile-first Crisis Communications in Dublin, OH

    Dublin, OH, USA

    The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. This has included regular, consistent updates to its website, Alexa Skill and socia...

    General Fund/Existing Public Funds
    Public Affairs Office
  • Hurst, TX reduces the cost of service requests to less than $0.60 per interaction

    Hurst, TX, USA

    Like many mid-sized government municipalities, Hurst, TX (pop. 39k) wanted to build better connections with their citizens. Hurst worked with Rock Solid to develop a mobile platform that would streamline communication, improve eff...

    General Fund/Existing Public Funds
  • Volusia County Digitizes Resident Services, Issues 12K Building Permits in First 12 Months

    Volusia County, FL, USA

    Departments in Volusia County, FL, used manual processes and paper files, making permitting and zoning operations difficult and time-consuming. By implementing a workflow management system that enabled information sharing across d...

    General Fund/Existing Public Funds
  • Riverside County streamlines stormwater compliance inspections & reporting and monitors fire impacts

    Riverside County, CA, USA

    Riverside County Flood Control & Water Conservation District aimed to recover time spent on QA requirements for MS4 reporting and maintain compliance while monitoring long-term impacts of wildfire on water quality. Optimizing the ...

    General Fund/Existing Public Funds
    Riverside County Flood Control and Water Conservation District
  • Crisis Communications on a Budget in the City of South Fulton

    Atlanta, GA, USA

    The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired user application and content management platform. The same platform has enabled t...

    State and local grants
    Social Impact Bond
    Advertising Revenue
    Gary Leftwich, Communications Director
  • San Bernardino Police Digitize Community-Oriented Policing Services

    San Bernardino, CA, USA

    The San Bernardino Police Department offered common services to residents via the city’s website but the services were not mobile friendly or easily accessible. Now, using a mobile app, the police department can offer the city's 2...

    Federal grants
    Lieutenant Michele Mahan, Emergency Operations
  • Field Crews Eliminate Paper Workflows in City of La Mesa

    La Mesa, CA, USA

    With the goal of integrating GIS, CAD, and asset management into an enterprise solution, the City of La Mesa transitioned to a web-based operations management system to replace paper assets and print-outs. The results included a s...

    General Fund/Existing Public Funds
    Public Works
  • Streamlined city communications in Stockbridge, GA replaces use of multi-channels to reach citizens

    Stockbridge, GA, USA

    The City of Stockbridge, GA is strengthening their communications strategy - specifically around their redevelopment projects and COVID-19 updates - by implementing a paired user mobile application and content management platform ...

    General Fund/Existing Public Funds
    Public Information Officer