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Explore Case Studies

  • San Bernardino Police Digitize Community-Oriented Policing Services

    San Bernardino, CA, USA

    The San Bernardino Police Department offered common services to residents via the city’s website but the services were not mobile friendly or easily accessible. Now, using a mobile app, the police department can offer the city's 2...

    Federal grants
    Lieutenant Michele Mahan, Emergency Operations
  • Field Crews Eliminate Paper Workflows in City of La Mesa

    La Mesa, CA, USA

    With the goal of integrating GIS, CAD, and asset management into an enterprise solution, the City of La Mesa transitioned to a web-based operations management system to replace paper assets and print-outs. The results included a s...

    General Fund/Existing Public Funds
    Public Works
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    Small city of Baldwin, GA with <5K residents reduces info calls to City Hall by 50%

    Baldwin, GA, USA

    With a population under 5,000 residents, Baldwin’s small staff was still able to create a 'big city' online presence by replacing their outdated website with a communications solution including a modern website, improved publicat...

    General Fund/Existing Public Funds
    City Clerk
  • Streamlined city communications in Stockbridge, GA replaces use of multi-channels to reach citizens

    Stockbridge, GA, USA

    The City of Stockbridge, GA is strengthening their communications strategy - specifically around their redevelopment projects and COVID-19 updates - by implementing a paired user mobile application and content management platform ...

    General Fund/Existing Public Funds
    Public Information Officer
  • Crisis Communications on a Budget in the City of South Fulton

    Atlanta, GA, USA

    The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired user application and content management platform. The same platform has enabled t...

    State and local grants
    Social Impact Bond
    Advertising Revenue
    Gary Leftwich, Communications Director
  • Hurst, TX reduces the cost of service requests to less than $0.60 per interaction

    Hurst, TX, USA

    Like many mid-sized government municipalities, Hurst, TX (pop. 39k) wanted to build better connections with their citizens. Hurst worked with Rock Solid to develop a mobile platform that would streamline communication, improve eff...

    General Fund/Existing Public Funds
  • How Small Town, Manitou Springs Quickly Pivoted from Paper to Digital

    Manitou Springs, CO 80829, USA

    At the start of the COVID-19 pandemic, like many cities, Manitou Springs, CO had to temporarily close its City Hall doors. Leveraging its existing infrastructure, the city rapidly migrated its paper forms to online submissions so ...

    Federal grants
    Public Information and Engagement Officer
  • Kitsap County Improves Stormwater Services with Resident Request Data

    Kitsap County, WA, USA

    Stormwater management is a top priority for the Puget Sound region. Using a combination of citizen reported data and software Kitsap County has become a model for what the future of regional stormwater management should look like.

    General Fund/Existing Public Funds
    Public Works
  • Gilbert, AZ Cuts 311 Response Time in Half

    Gilbert, AZ, USA

    Gilbert has cut its 311 request acknowledgment time in half , from 1.2 days to 0.6 days. And has cut its time to close a request from 9.6 days to 7 days using software than enables citizens to report problems using an app on their...

    General Fund/Existing Public Funds
    Town Manager's Office/Public Works
  • Mobile-first Crisis Communications in Dublin, OH

    Dublin, OH, USA

    The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. This has included regular, consistent updates to its website, Alexa Skill and socia...

    General Fund/Existing Public Funds
    Public Affairs Office