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Explore Case Studies

  • Community feedback increases 13x in Lancaster, PA with both offline and online engagement methods

    Lancaster, PA, USA

    The City of Lancaster used offline and blended engagement to bridge their digital divide and increase participation across their diverse community. This led more equitable conversations around complex topics, and demonstrated the ...

    General Fund/Existing Public Funds
  • Town Meeting Attendance Doubles in Ashland, MA

    Ashland, MA, USA

    In trying to engage residents typically left behind in the legislative process, the Town of Ashland, MA used survey research to make Town Meetings more inclusive and accessible. The strategies used doubled the average Town Meeting...

    General Fund/Existing Public Funds
    Town Leadership
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    Developing Strategic Priorities & Targeted Outcomes for Actionable Decision-Making in Battle Creek

    Battle Creek, MI, USA

    Facing an immediate need to support essential services, it was crucial for Battle Creek to ensure that resource application aligned with the community's needs. Through program budgeting, City leaders and staff prioritized transpar...

    General Fund/Existing Public Funds
    City Manager's Office; Elected Officials
  • Madison Area Technical College Advances Equity and Inclusion Goals through Facilitative Leadership

    Madison, WI, USA

    Madison Area Technical College needed a sustainable, institution-wide plan to address the school's inequities and implemented Government Alliance on Race and Equity (GARE) practices. Equity Coordinators and Equity Change Teams led...

    Federal grants
    Vice President of Diversity and Community Relations
  • 12,811 staff hours saved with permit automation in Orlando

    Orlando, FL, USA

    The City of Orlando has automated its permitting processes. In one year, the city has processed 61,447 permit inquiries across the residential and business projects with a 97% self-service rate. This has resulted in a time savings...

    General Fund/Existing Public Funds
    Digital Platforms Team
  • Virtual Conflict Resolution Workshop for Racial Equity in Chaska, MN

    Chaska, MN 55318, USA

    The City Council of Chaska, MN & Chaska Human Rights Commission (HRC) members engaged in a virtual conflict resolution workshop designed to ensure that the organizations were collaborating on issues of racial equity and social jus...

    General Fund/Existing Public Funds
  • Using Large-scale Green Solutions to Reduce Overflows and Reinvigorate a Neighborhood

    Cincinnati, OH, USA

    The Metropolitan Sewer District of Greater Cincinnati (MSD) introduced a grey / green stormwater management and combined sewer overflow (CSO) project that eliminates nearly 400 million gallons of CSO in South Fairmont, an underser...

    General Fund/Existing Public Funds
  • Chula Vista creates a Digital Equity and Inclusion Plan

    Chula Vista, CA, USA

    The City of Chula Vista built on its smart city progress by addressing the digital divide through the creation of a groundbreaking Digital Equity and Inclusion Plan (DEIP). The DEIP is an actionable roadmap to expand access to Int...

    General Fund/Existing Public Funds
    City Manager's Office and the Economic Development Department
  • Middleton, WI engages more diverse residents than ever before

    Middleton, WI, USA

    City of Middleton made better-informed decisions based on increasingly diverse resident feedback. The City was able to spot the differences between resident and non-resident responses, leading to better decision-making.

    General Fund/Existing Public Funds
    City Administrator
  • Parker Police Create a Healthy Relationship with their Community Using Digital Engagement Software

    Parker, CO, USA

    Through continuous development and fostering of relationships, this police force has partnered with the community in identifying issues that are important to the residents and has received national recognition for its efforts.

    General Fund/Existing Public Funds
    Police Department Public Information Officer