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Explore Case Studies

  • City of Phoenix Drives Citizen Engagement with 311 Chatbot

    Phoenix, AZ, USA

    City of Phoenix employees participated in an innovation workshop to explore the challenge of improving how the city communicates with customers. They explored a number of current use cases where the access to information could be ...

    General Fund/Existing Public Funds
  • 98% Resident Satisfaction Amidst Rapid Population Growth in Gilbert, AZ

    Gilbert, AZ, USA

    In a time of rapid population growth, the leaders of Gilbert, Arizona used survey research to partner with residents to thoughtfully plan for the future. This strategy has contributed to 98% of residents rating the town as an exce...

    General Fund/Existing Public Funds
    Town Managers Office
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    Cyberattack accelerates New Orleans IT modernization plans

    New Orleans, LA, USA

    In December 2019, the City of New Orleans fell victim to a cyberattack. Recovery lasted for months and was further delayed by the COVID-19 pandemic. The city not only implemented their disaster preparedness plan, but also used the...

    General Fund/Existing Public Funds
    Chief Innovation Officer
  • Improved Communication Between City Officials and Residents in San Antonio, TX

    San Antonio, TX, USA

    The City of San Antonio was looking for ways in which its residents could meaningfully provide input on city programs and initiatives. The city developed SASpeakUp, a community engagement platform that offers many opportunities fo...

    General Fund/Existing Public Funds
    Chief Information Officer
  • Nebraska DNR Facilitates Cross-Department Collaboration with Holistic Water Management System

    Nebraska City, NE 68410, USA

    With an average of 100+ million acre feet of rainfall and water flowing in and out of Nebraska, the Nebraska Department of Natural Resources (NeDNR) plays the vital role of monitoring the state’s water quality. Having actionable,...

    General Fund/Existing Public Funds
    Head of Water Administration
  • Franklin, TN improves its meeting efficiency and increases citizen engagement

    Franklin, TN, USA

    The City of Franklin, TN struggled to get meeting and agenda information out to its constituents, which hampered citizen engagement and community transparency. The city improved efficiency and saved staff time by streamlining thei...

    General Fund/Existing Public Funds
    Deputy Assistant City Recorder