Browse Local Government Case Studies

Lake Barrington, IL

Lake Barrington, IL: Rapid transformation to digital licensing & payment for small local government

Lake Barrington (population 5,000) used workflow automation software to convert paper-based license and permits to a digital workflow. Instead of Vill...

Chula Vista, CA

Chula Vista creates a Digital Equity and Inclusion Plan

The City of Chula Vista built on its smart city progress by addressing the digital divide through the creation of a groundbreaking Digital Equity and ...

Arvada, CO

Digital First Community Engagement in COVID19: City of Arvada

The City of Arvada utilizes online community engagement as a way to support residents and provide accurate information around the COVID19 crisis in Co...

Mansfield, TX

Digital building permit services expected in a city with median population age of 35

Mansfield, Texas is a suburban community with a younger population in the Dallas-Fort Worth area. Serving a population of over 70,000, the city wanted...

Bullard, TX

Bullard, Texas Increases Digital Communication Channels to Reach Younger Citizens and Families

To better reach its influx of younger citizens and families using digital communication channels, Bullard, TX implemented an emergency and mass notifi...

Olathe, KS

Olathe, KS takes its community engagement to the next level with a civic engagement platform

The City of Olathe, Kansas, set out to modernize the way its government operated. The city has undergone a digital transformation, emboldened by an in...

Tavares, FL

CARES Act Funds meet new citizen expectations for digital services in Tavares, FL

Tavares, FL has been working on modernization for over a decade. Once they received CARES Act funding, they took the opportunity to address increased ...

Seattle, WA

IT department workforce development training positions Seattle as digital service innovator

With a staff of over 700, Seattle's IT department found itself in a common predicament: staff were not being creatively nor technically challenged in ...

Erie County, PA

Erie County, PA offers all local restaurants free digital tools to plan for safe COVID reopening

Erie County developed a free, optional digital tool for local restaurants to use to prepare to safely reopen for on-site dining after COVID closures. ...

San Antonio, TX

Improving communication between city officials and residents in San Antonio, TX

The City of San Antonio was looking for ways in which its residents could meaningfully provide input on city programs and initiatives. The city develo...