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Explore Case Studies

  • San Diego Zoning / Business / Residential Permitting Portals

    San Diego, CA, USA

    The City of San Diego partnered with OpenCounter to streamline permit discovery and application. The goal was to provide a tool that would educate entrepreneurs about the requirements and costs of their projects, and spare them fr...

    General Fund/Existing Public Funds
    Economic Development, Mayor's office, Development Services
  • Salt Lake City spurs small business growth with online permits

    Salt Lake City, UT, USA

    Salt Lake City has simultaneously spurred on small business growth and saved thousands of staff hours each year by digitizing zoning, business, and residential permitting.

    General Fund/Existing Public Funds
    Department of Public Services
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    Atlanta is streamlining how small businesses interact with the public sector

    Atlanta, GA, USA

    The City of Atlanta is using OpenCounter to automate customer service tasks related to permit discovery. By asking the customer a series of intelligently structured questions, the portal provides an advanced estimate of the cost, ...

    General Fund/Existing Public Funds
    City Planning Office of Zoning & Development, Office of Buildings, Office of Housing Economic Development Division
  • 12,811 staff hours saved with permit automation in Orlando

    Orlando, FL, USA

    The City of Orlando has automated its permitting processes. In one year, the city has processed 61,447 permit inquiries across the residential and business projects with a 97% self-service rate. This has resulted in a time savings...

    General Fund/Existing Public Funds
    Digital Platforms Team
  • Scalable Strategic Plan Model Ensures Alignment & Efficiencies for 30 Buncombe County Departments

    Asheville, NC, USA

    The Performance Management Department wanted to evolve its role and scope of services to fortify enterprise-wide efficiencies. Using a strategic planning process that elicited foundational consensus led them to designing a busines...

    General Fund/Existing Public Funds
    Performance Management Director
  • Citizens & Town Officials Form Consensus to Update 20-Year Strategic Priorities for Lake Lure, NC

    Lake Lure, NC, USA

    With 60% of scheduled initiatives implemented 8 years into their 20-year Comprehensive Plan, the Town of Lake Lure committed to a full plan update. The process engaged 60+ citizens and resulted in consensus on 42 vetted & prioriti...

    General Fund/Existing Public Funds
    Town Manager
  • Asheville Parks & Rec Strategic Plan Boosts Staff Participation & Deepens Community Relationships

    Asheville, NC, USA

    An inclusive, virtual strategic planning approach enabled a broad cross-section of Asheville Parks & Recreation Department staff to develop aligned strategies to expand customer-centric services that strengthen integrated efforts,...

    General Fund/Existing Public Funds
    Department Director
  • Budgeting for Climate: The City of Pittsburgh Repurposes Resources for a Sustainable Future

    Pittsburgh, PA, USA

    The City of Pittsburgh has a clear goal for pursuing climate action but needed a shared language among staff, elected officials and citizens to prioritize and communicate where the resources would come from. Through Priority Based...

    Office of Sustainability, Mayor's Office
  • Glendale Heights, IL fills gaps in historical data and simplifies their IEPA submission process

    Glendale Heights, IL, USA

    Water system operators in Glendale Heights, IL have used paper to manually capture and report their data for decades. This left data gaps between employee turnover and created inefficiencies with IEPA report submissions. They soug...

    Utility rates
    Utilities Superintendent
  • Clay County, FL Launched a New Online Customer Service Platform in 3 Weeks

    Clay County, FL, USA

    Facing an end-of-life system, Clay County needed to ensure the uninterrupted delivery of critical online customer services. In just three weeks’ time, they launched a civic engagement platform that not only maintained all current ...

    General Fund/Existing Public Funds
    Web and IT