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  • Streamlined city communications in Stockbridge, GA replaces use of multi-channels to reach citizens

    Stockbridge, GA, USA

    The City of Stockbridge, GA is strengthening their communications strategy - specifically around their redevelopment projects and COVID-19 updates - by implementing a paired user mobile application and content management platform ...

    General Fund/Existing Public Funds
    Public Information Officer
  • Crisis Communications on a Budget in the City of South Fulton

    Atlanta, GA, USA

    The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired user application and content management platform. The same platform has enabled t...

    State and local grants
    Social Impact Bond
    Advertising Revenue
    Gary Leftwich, Communications Director
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    City of LA instantly issues sidewalk dining permits to help restaurants reopen safely

    Los Angeles, CA, USA

    The City of Los Angeles wanted to quickly certify restaurants to use sidewalks and private property for outdoor dining. The team stood up a new automated permitting workflow in just 2 days that allowed hundreds of businesses to se...

    General Fund/Existing Public Funds
    LADOT and LA Mayor's Office
  • Parks & Recreation Virtual Strategic Planning in Asheville, NC

    Asheville, NC, USA

    The Parks & Recreation Department of Asheville, NC successfully engaged in a virtual strategic planning process during the pandemic. The results were a strategic plan that participants fully own and are accountable to, measurable ...

    General Fund/Existing Public Funds
  • City of Burlington, VT Meets Spike in COVID-19 Requests with Creativity, Empathy & Civic Tech

    Burlington, VT, USA

    To avoid public service disruptions, the City of Burlington quickly adapted its administrative workflows to accommodate a now remote workforce. This included the overnight redeployment of Electric and Economic Development staff to...

    General Fund/Existing Public Funds
    Mayor's Office
  • Corpus Christi Deploys COVID Management System to Improve Data & Eliminate Time-Consuming Tasks

    Corpus Christi, TX, USA

    Corpus Christi went from paper filing and inefficient spreadsheets to a completely automated workflow with complete data integration between departments of schedulers, labs, and test providers. The city and county now have accurat...

    General Fund/Existing Public Funds
    Corpus Christi Health Department
  • Safer Holiday Celebrations Connect Residents and Support Local Business in Franklin, TN

    Franklin, TN, USA

    Survey research highlighting how important holiday gatherings are to residents is being used to inform The City of Franklin’s strategy to organize safe holiday celebrations during COVID-19.

    General Fund/Existing Public Funds
    Downtown Franklin, The Heritage Foundation, Visit Franklin
  • Mobile-first Crisis Communications in Dublin, OH

    Dublin, OH, USA

    The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. This has included regular, consistent updates to its website, Alexa Skill and socia...

    General Fund/Existing Public Funds
    Public Affairs Office
  • Resident feedback guides Bloomington to address COVID-19 budget impacts, saving $390,000

    Bloomington, MN, USA

    Bloomington leaders want to protect residents from the spread of COVID-19, while also helping the economy. And, with limited ability to engage in person, it is both a struggle and necessity to connect with residents. Bloomington’s...

    General Fund/Existing Public Funds
    Federal grants
    Outreach and Engagement
  • Chicago Deploys New System to Help Ensure Residents Can Safely & Securely Vote

    Chicago, IL, USA

    The Board of Election Commissioners for the City of Chicago deployed a new voting system days before the primaries supported by a Verizon redundant circuit network. Despite a global pandemic, the elections remained secure and the ...

    General Fund/Existing Public Funds
    Board of Election Commissioners