Browse Local Government Case Studies

North Charleston, SC

Text Messaging Platform Leads to 94% Increase in Citizen Engagement

North Charleston wanted to be more accessible and responsive to all citizens. In July 2017, the city launched an interactive text message customer ser...

Bar Harbor, ME

Securing representation in citizen engagement: from town halls to a data-driven approach

Bar Harbor used a citizen engagement platform to increase participation and representation in surveys about important town issues.

South Australia, Australia

Regulatory Enforced Engagement Lights Up SA Power Networks State-Wide Consultation

SA Power Networks, the sole electricity distributor in South Australia, serves the energy needs of around 900,000 customers over a vast and diverse re...

Anne Arundel County, MD

89% Increase in Public Service Requests, Boosts Citizen Engagement in Anne Arundel County, MD

Looking to increase collaboration between residents and county officials, Anne Arundel County launched a 311 and citizen request management (CRM) solu...

Tavares, FL

CARES Act Funds meet new citizen expectations for digital services in Tavares, FL

Tavares, FL has been working on modernization for over a decade. Once they received CARES Act funding, they took the opportunity to address increased ...

Spartanburg, SC

Spartanburg County Parks Achieves Citizen Engagement Goals with Updated Department Website

Spartanburg County Parks and Rec outgrew its custom-built department website. It enhanced its department appearance, citizen engagement capabilities, ...

Franklin, TN

Franklin, TN improves its meeting efficiency and increases citizen engagement

The City of Franklin, TN struggled to get meeting and agenda information out to its constituents, which hampered citizen engagement and community tran...

Clive, IA

Resident Engagement Survey Leads City to Upgrade Water Infrastructure and Invest in Neighborhoods

Since 2012, the City of Clive, Iowa has used resident engagement surveys to guide city planning. The city’s investments in water infrastructure and su...

Eastvale, CA

Eastvale handles 270% more code enforcement cases, nearly eliminating complaints from residents

The City of Eastvale needed a digital way to track and manage code violations to improve the quality of life for residents. By incorporating a code en...

Kansas City, MO

Improving Quality of Life with Better Data & Citizen Engagement

Wyandotte County and Kansas City, Kansas - like other Midwestern communities - has seen a lot of disinvestment over the past 30 years. In an effort to...