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- Small city of Baldwin, GA with <5K residents reduces info calls to City Hall by 50%
Baldwin, GA, USA
With a population under 5,000 residents, Baldwin’s small staff was still able to create a 'big city' online presence by replacing their outdated website with a communications solution including a modern website, improved publicat...
General Fund/Existing Public FundsCity Clerk - Cranbrook, BC accelerates service request resolution times by 36%
Cranbrook, BC V1C, Canada
With a goal of improving citizen customer service, Cranbrook, British Columbia added mobile to 311 with a new "Cranbrook 311" smartphone app. Cranbrook’s app has not only improved engagement and customer service, but added efficie...
General Fund/Existing Public FundsPublic Works Your Case Study Here
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Add Your Case StudyImproved Communication Between City Officials and Residents in San Antonio, TXSan Antonio, TX, USA
The City of San Antonio was looking for ways in which its residents could meaningfully provide input on city programs and initiatives. The city developed SASpeakUp, a community engagement platform that offers many opportunities fo...
General Fund/Existing Public FundsChief Information Officer- Salt Lake City spurs small business growth with online permits
Salt Lake City, UT, USA
Salt Lake City has simultaneously spurred on small business growth and saved thousands of staff hours each year by digitizing zoning, business, and residential permitting.
General Fund/Existing Public FundsDepartment of Public Services - Hurst, TX reduces the cost of service requests to less than $0.60 per interaction
Hurst, TX, USA
Like many mid-sized government municipalities, Hurst, TX (pop. 39k) wanted to build better connections with their citizens. Hurst worked with Rock Solid to develop a mobile platform that would streamline communication, improve eff...
General Fund/Existing Public Funds - City of Phoenix Drives Citizen Engagement with 311 Chatbot
Phoenix, AZ, USA
City of Phoenix employees participated in an innovation workshop to explore the challenge of improving how the city communicates with customers. They explored a number of current use cases where the access to information could be ...
General Fund/Existing Public Funds - CARES Act Funds meet new citizen expectations for digital services in Tavares, FL
Tavares, FL 32778, USA
Tavares, FL has been working on modernization for over a decade. Once they received CARES Act funding, they took the opportunity to address increased citizen interest in digital tools and improve their citizen engagement.
Federal grantsClerk Recorder's Office - Lake Lure, NC Citizens & Officials Form Consensus to Re-energize 20-Year Strategic Priorities
Lake Lure, NC, USA
With 40% of targeted initiatives assessed as incomplete or not started in its 20-year Comprehensive Plan, the Town of Lake Lure committed to a full plan update. The process engaged over 60 citizens and resulted in a matrix to impl...
General Fund/Existing Public FundsTown Manager - City of Burlington, VT Meets Spike in COVID-19 Requests with Creativity, Empathy & Civic Tech
Burlington, VT, USA
To avoid public service disruptions, the City of Burlington quickly adapted its administrative workflows to accommodate a now remote workforce. This included the overnight redeployment of Electric and Economic Development staff to...
General Fund/Existing Public FundsMayor's Office - Smart City Bench Promotes Citizen Engagement, Giving Tourists and Hikers WiFi in the Alps
11013 Courmayeur, Aosta Valley, Italy
The Swiss Alps see thousands of citizens and visitors each year, often to remote locations. To increase safety and communication around traffic, trails, and conditions, a smart bench was installed on a popular trail, providing WiF...
General Fund/Existing Public FundsNon-profit local safety organization