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- Community feedback increases 13x in Lancaster, PA with both offline and online engagement methods
Lancaster, PA, USA
The City of Lancaster used offline and blended engagement to bridge their digital divide and increase participation across their diverse community. This led more equitable conversations around complex topics, and demonstrated the ...
General Fund/Existing Public Funds - Improved Communication Between City Officials and Residents in San Antonio, TX
San Antonio, TX, USA
The City of San Antonio was looking for ways in which its residents could meaningfully provide input on city programs and initiatives. The city developed SASpeakUp, a community engagement platform that offers many opportunities fo...
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Add Your Case StudyCARES Act Funds meet new citizen expectations for digital services in Tavares, FLTavares, FL 32778, USA
Tavares, FL has been working on modernization for over a decade. Once they received CARES Act funding, they took the opportunity to address increased citizen interest in digital tools and improve their citizen engagement.
Federal grantsClerk Recorder's Office- Delaware Enlists Community Participation in Developing Strategies to Reduce Greenhouse Gas Emissions
Delaware, USA
With climate change threatening Delaware’s agriculture and tourism industries, the state took steps to build a Climate Action Plan. By prioritizing accessible public engagement through workshops and surveys, the state involved res...
Federal grantsDelaware Department of Natural Resources and Environmental Control - Lake Lure, NC Citizens & Officials Form Consensus to Re-energize 20-Year Strategic Priorities
Lake Lure, NC, USA
With 40% of targeted initiatives assessed as incomplete or not started in its 20-year Comprehensive Plan, the Town of Lake Lure committed to a full plan update. The process engaged over 60 citizens and resulted in a matrix to impl...
General Fund/Existing Public FundsTown Manager - Resident Participation through Online Platform Informs Economic Redevelopment Plans in Two Rivers
Two Rivers, WI, USA
Two Rivers needed to better understand resident priorities to address widespread concerns of economic decline. Using a polling and survey platform, the city was able to easily engage its citizens and use the polling data’s useful ...
General Fund/Existing Public FundsCity Manager - Focused on Mutual Accountability, Stockton PD utilizes community engagement for police reform
Stockton, CA, USA
In 2020, Stockton Police Department (SPD) realized they needed to look inward to re-examine their own policies. To foster community-informed reform, the department created the City Manager's Review Board (CMRB), made of community ...
General Fund/Existing Public FundsPolice Department & Office of City Manager - College town utilizes multi-language vaccine communications to reach residents during Covid-19
Amherst, MA, USA
With a diverse population including transient college students, many with English as a second language, Amherst, MA faces unique engagement and communication challenges. In the face of COVID-19, the town needed to utilize civic en...
General Fund/Existing Public FundsCommunications Manager & Community Participation Officer - Transportation Plan Consensus Using Hands-On Public Engagement Strategies in Prior Lake, MN
Prior Lake, MN, USA
Stakeholders have debated about intersection improvements on a key highway intersection in Downtown Prior Lake for 15+ years without agreement. To develop a transportation plan the city utilized robust, public engagement that fost...
General Fund/Existing Public FundsScott County, City of Prior Lake, Minnesota Department of Transportation - Parks & Rec Strategic Plan Boosts Staff Participation & Strengthens Community Relations-Asheville
Asheville, NC, USA
An inclusive, virtual strategic planning process led a broad cross-section of Asheville Parks & Recreation Dept. staff to develop aligned & integrated strategies rooted in equity and sustainability. Strategic areas: expanded custo...
General Fund/Existing Public FundsDepartment Director