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Explore Case Studies

  • Major improvements in Service issue resolution at St. Catharines Transit

    2012 First Street Louth, St. Catharines, ON L2S 3V9, Canada

    By automating its Customer Service issue management process, City-owned St. Catharines Transit Commission significantly improved staff & public satisfaction, and provided digital performance measurement for monitoring by senior ma...

    General Fund/Existing Public Funds
  • West Allis, WI consolidates IT, sees 30% efficiency increase

    West Allis, WI, USA

    City of West Allis was struggling to manage and maintain disparate IT systems, each requiring dedicated, siloed processes and staff time. The City adopted a consolidated IT system that has tremendously streamlined workflows as a r...

    General Fund/Existing Public Funds
    Information Technology & Finance Department
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    Streamlined city communications in Stockbridge, GA replaces use of multi-channels to reach citizens

    Stockbridge, GA, USA

    The City of Stockbridge, GA is strengthening their communications strategy - specifically around their redevelopment projects and COVID-19 updates - by implementing a paired user mobile application and content management platform ...

    General Fund/Existing Public Funds
    Public Information Officer
  • Oakland Improves Operational Efficiency with Smart Parking Meters

    Oakland, CA, USA

    Inspired by neighboring city Berkeley, the City of Oakland updated their street parking meters to new technology improving resident and visitor satisfaction and operational efficiency, while also leveraging big data to inform futu...

    General Fund/Existing Public Funds
    Parking Meter Collection Supervisor & Revenue Office
  • City of Delano Speeds up Permitting and Gets Council's Approval

    Delano, CA, USA

    The inefficiencies of a previous permit tracking process caused a backlog that resulted in frustrated customers and staff. Using Dude Solutions SmartGov™, Delano improved communication and procedures so they not only completed the...

    General Fund/Existing Public Funds
    Senior Planner
  • Get It Done San Diego

    San Diego, CA, USA

    Get It Done creates simple and easy ways to connect with the City of San Diego. An average of 20,000 reports are received per month with the majority (87%) received via the website and mobile app. Once received, reports are routed...

    General Fund/Existing Public Funds