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Orlando, FL, USA
The City of Orlando has automated its permitting processes. In one year, the city has processed 61,447 permit inquiries across the residential and business projects with a 97% self-service rate. This has resulted in a time savings...
Livingston, MT 59047, USA
Community complaints about ADA compliance and the racial injustices that marked the beginning of 2020 pushed the rural community of Livingston to examine its own inclusion and equity practices.
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Cranbrook, BC V1C, Canada
With a goal of improving citizen customer service, Cranbrook, British Columbia added mobile to 311 with a new "Cranbrook 311" smartphone app. Cranbrook’s app has not only improved engagement and customer service, but added efficie...
Greenburgh, NY, USA
To combat speeding on local roads, the town of Greenburgh's police department utilized a digital radar sign that warns speeding drivers and collects traffic data. This solution increases resident safety and the data it collects al...
Tavares, FL 32778, USA
Tavares, FL has been working on modernization for over a decade. Once they received CARES Act funding, they took the opportunity to address increased citizen interest in digital tools and improve their citizen engagement.
Stockton, CA, USA
In 2020, Stockton Police Department (SPD) realized they needed to look inward to re-examine their own policies. To foster community-informed reform, the department created the City Manager's Review Board (CMRB), made of community ...
2012 First Street Louth, St. Catharines, ON L2S 3V9, Canada
By automating its Customer Service issue management process, City-owned St. Catharines Transit Commission significantly improved staff & public satisfaction, and provided digital performance measurement for monitoring by senior ma...
Chelsea, MA 02150, USA
The town of Chelsea had one of the highest COVID-19 infection rates in MA, and must support remote work for its staff and online licensing and requests to keep its residents safe. It quickly expanded its digital services to includ...
Kitsap County, WA, USA
Stormwater management is a top priority for the Puget Sound region. Using a combination of citizen reported data and software Kitsap County has become a model for what the future of regional stormwater management should look like.
Longmont, CO, USA
The City of Longmont recognizes music festivals to be an important contribution to city vibrancy and viability, but cause noise pollution for nearby neighborhoods. Working with new sound monitors, the city intends to be able to se...