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Explore Case Studies

  • 12,811 Staff Hours Saved with Permit Automation in Orlando

    Orlando, FL, USA

    The City of Orlando has automated its permitting processes. In one year, the city has processed 61,447 permit inquiries across the residential and business projects with a 97% self-service rate. This has resulted in a time savings...

    General Fund/Existing Public Funds
    Digital Platforms Team
  • Small Town with Lack of Diversity Creates Meaningful Equity & Inclusion in City Services

    Livingston, MT 59047, USA

    Community complaints about ADA compliance and the racial injustices that marked the beginning of 2020 pushed the rural community of Livingston to examine its own inclusion and equity practices.

    General Fund/Existing Public Funds
    City Manager
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    Cranbrook, BC accelerates service request resolution times by 36%

    Cranbrook, BC V1C, Canada

    With a goal of improving citizen customer service, Cranbrook, British Columbia added mobile to 311 with a new "Cranbrook 311" smartphone app. Cranbrook’s app has not only improved engagement and customer service, but added efficie...

    General Fund/Existing Public Funds
    Public Works
  • Police Utilize Digital Radar Sign to Reduce Speeds, Improve Pedestrian Safety in Greenburgh NY

    Greenburgh, NY, USA

    To combat speeding on local roads, the town of Greenburgh's police department utilized a digital radar sign that warns speeding drivers and collects traffic data. This solution increases resident safety and the data it collects al...

    General Fund/Existing Public Funds
  • CARES Act Funds meet new citizen expectations for digital services in Tavares, FL

    Tavares, FL 32778, USA

    Tavares, FL has been working on modernization for over a decade. Once they received CARES Act funding, they took the opportunity to address increased citizen interest in digital tools and improve their citizen engagement.

    Federal grants
    Clerk Recorder's Office
  • Focused on Mutual Accountability, Stockton PD utilizes community engagement for police reform

    Stockton, CA, USA

    In 2020, Stockton Police Department (SPD) realized they needed to look inward to re-examine their own policies. To foster community-informed reform, the department created the City Manager's Review Board (CMRB), made of community ...

    General Fund/Existing Public Funds
    Police Department & Office of City Manager
  • Major improvements in Service issue resolution at St. Catharines Transit

    2012 First Street Louth, St. Catharines, ON L2S 3V9, Canada

    By automating its Customer Service issue management process, City-owned St. Catharines Transit Commission significantly improved staff & public satisfaction, and provided digital performance measurement for monitoring by senior ma...

    General Fund/Existing Public Funds
  • Chelsea, MA's low-cost strategy to bring multiple departments' workflows online for remote work

    Chelsea, MA 02150, USA

    The town of Chelsea had one of the highest COVID-19 infection rates in MA, and must support remote work for its staff and online licensing and requests to keep its residents safe. It quickly expanded its digital services to includ...

    General Fund/Existing Public Funds
    Licensing Department, City Manager's Office
  • Kitsap County Improves Stormwater Services with Resident Request Data

    Kitsap County, WA, USA

    Stormwater management is a top priority for the Puget Sound region. Using a combination of citizen reported data and software Kitsap County has become a model for what the future of regional stormwater management should look like.

    General Fund/Existing Public Funds
    Public Works
  • Nightlife economy conflicts reduced in the City of Longmont with sound monitors.

    Longmont, CO, USA

    The City of Longmont recognizes music festivals to be an important contribution to city vibrancy and viability, but cause noise pollution for nearby neighborhoods. Working with new sound monitors, the city intends to be able to se...

    Public Private Partnership
    Police, Economic Development, City Manager