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Explore Case Studies

  • Mobile-first Crisis Communications in Dublin, OH

    Dublin, OH, USA

    The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. This has included regular, consistent updates to its website, Alexa Skill and socia...

    General Fund/Existing Public Funds
    Public Affairs Office
  • City of Burlington, VT Meets Spike in COVID-19 Requests with Creativity, Empathy & Civic Tech

    Burlington, VT, USA

    To avoid public service disruptions, the City of Burlington quickly adapted its administrative workflows to accommodate a now remote workforce. This included the overnight redeployment of Electric and Economic Development staff to...

    General Fund/Existing Public Funds
    Mayor's Office
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    College town utilizes multi-language vaccine communications to reach residents during Covid-19

    Amherst, MA, USA

    With a diverse population including transient college students, many with English as a second language, Amherst, MA faces unique engagement and communication challenges. In the face of COVID-19, the town needed to utilize civic en...

    General Fund/Existing Public Funds
    Communications Manager & Community Participation Officer
  • Crisis Communications on a Budget in the City of South Fulton

    Atlanta, GA, USA

    The City of South Fulton, GA is updating residents with urgent information regarding COVID-19 - including local business openings - through a paired user application and content management platform. The same platform has enabled t...

    State and local grants
    Social Impact Bond
    Advertising Revenue
    Gary Leftwich, Communications Director
  • Developing Strategic Priorities & Targeted Outcomes for Actionable Decision-Making in Battle Creek

    Battle Creek, MI, USA

    Facing an immediate need to support essential services, it was crucial for Battle Creek to ensure that resource application aligned with the community's needs. Through program budgeting, City leaders and staff prioritized transpar...

    General Fund/Existing Public Funds
    City Manager's Office; Elected Officials
  • Parks & Recreation Virtual Strategic Planning in Asheville, NC

    Asheville, NC, USA

    The Parks & Recreation Department of Asheville, NC successfully engaged in a virtual strategic planning process during the pandemic. The results were a strategic plan that participants fully own and are accountable to, measurable ...

    General Fund/Existing Public Funds
  • St. Louis Uses Interactive Kiosks as a Critical COVID-19 Communications Platform

    St. Louis, MO, USA

    The City of St. Louis used interactive kiosks to broadcast critical information in the public right-of-way during the COVID-19 pandemic. Importantly, it has included customized and multilingual content to help mitigate the physica...

    Advertising Revenue
  • Erie County, PA offers all local restaurants free digital tools to plan for safe COVID reopening

    Erie County, PA, USA

    Erie County developed a free, optional digital tool for local restaurants to use to prepare to safely reopen for on-site dining after COVID closures. It helps restaurants understand the complex new protocols necessary to keep staf...

    General Fund/Existing Public Funds
    Erie County Health Department
  • Online permitting and approval process during COVID-19 exceeds in-person performance numbers

    Markham, ON, Canada

    The COVID-19 stay at home mandate required The City of Markham, Ontario to implement a remote work policy within a 24-hour period. The Building Department executed a seamless transition to review and approve projects electronicall...

    General Fund/Existing Public Funds
    Permitting & Building
  • Chula Vista creates a Digital Equity and Inclusion Plan

    Chula Vista, CA, USA

    The City of Chula Vista built on its smart city progress by addressing the digital divide through the creation of a groundbreaking Digital Equity and Inclusion Plan (DEIP). The DEIP is an actionable roadmap to expand access to Int...

    General Fund/Existing Public Funds
    City Manager's Office and the Economic Development Department