Anne Arundel County, MD

89% Increase in Public Service Requests, Boosts Citizen Engagement in Anne Arundel County, MD

Looking to increase collaboration between residents and county officials, Anne Arundel County launched a 311 and citizen request management (CRM) solu...

Cranbrook, BC V1C, Canada

Cranbrook, BC accelerates service request resolution times by 36%

With a goal of improving citizen customer service, Cranbrook, British Columbia added mobile to 311 with a new "Cranbrook 311" smartphone app. Cranbroo...

Phoenix, AZ

City of Phoenix Drives Citizen Engagement with 311 Chatbot

City of Phoenix employees participated in an innovation workshop to explore the challenge of improving how the city communicates with customers. They ...

Tavares, FL 32778

CARES Act Funds meet new citizen expectations for digital services in Tavares, FL

Tavares, FL has been working on modernization for over a decade. Once they received CARES Act funding, they took the opportunity to address increased ...

Burlington, VT

City of Burlington, VT Meets Spike in COVID-19 Requests with Creativity, Empathy & Civic Tech

To avoid public service disruptions, the City of Burlington quickly adapted its administrative workflows to accommodate a now remote workforce. This i...

Grand Rapids, MI

Grand Rapids Reduces Walk-In Visits by 79% After Expanding Online Services to Serve Residents

The City of Grand Rapids wanted to expand the availability of its services to residents by replacing print-out forms with digital ones. By digitizing ...

Clay County, FL

Clay County, FL Launched a New Online Customer Service Platform in 3 Weeks

Facing an end-of-life system, Clay County needed to ensure the uninterrupted delivery of critical online customer services. In just three weeks’ time,...

Kitsap County, WA

Kitsap County Improves Stormwater Services with Resident Request Data

Stormwater management is a top priority for the Puget Sound region. Using a combination of citizen reported data and software Kitsap County has become...

Washington, DC

How DC’s smart city initiatives don’t sacrifice privacy for safety

In 2016, DC launched Pennsylvania Avenue 2040 (PA2040), a smart city initiative with the goal of enhancing citizen experience. The City focused first ...

Gulfport, MS

Free App for Residents Improves How City Services are Delivered

There was no digital way for residents to report issues until the city introduced a free mobile application to their residents. After implementation, ...