Browse Local Government Case Studies

Franklin, TN

Safer holiday celebrations connect residents and support local business in Franklin, TN

Survey research highlighting how important holiday gatherings are to residents is being used to inform The City of Franklin’s strategy to organize saf...

Sioux Falls, SD

Resident feedback guides Sioux Falls to record-breaking economic growth

Many communities have struggled financially during the pandemic. But, Sioux Falls has maintained a focus on gathering resident feedback and making Sio...

Orlando, FL

Orlando saves 12,811 staff hours with permit automation

The City of Orlando has automated its permitting processes. In one year, the city has processed 61,447 permit inquiries across the residential and bus...

Salt Lake City, UT

Salt Lake City spurs small business growth with online permits

Salt Lake City has simultaneously spurred on small business growth and saved thousands of staff hours each year by digitizing zoning, business, and re...

Atlanta, GA

City of Atlanta takes the pain out of the permit application process for small businesses

The City of Atlanta needed to make its permitting and zoning processes easier on applicants. By automating customer service tasks so applicants can ea...

San Diego, CA

San Diego digitizes permitting and licensing to make it easier for entrepreneurs to open a business

The City of San Diego needed to innovate its permitting and licensing to make it easy for entrepreneurs to grow a small business. By automating the pr...

Flint, MI

Street Design Tool Increases Engagement 10x for Corridor Enhancement Program in Flint, MI

The City Planning Department of Flint, Michigan used an easy-to-use street design tool to re-imagine a 2-mile stretch of highway with bike lanes, pede...

Volusia County, FL

Volusia County digitizes resident services, issues 12K building permits in first 12 months

Departments in Volusia County, FL, used manual processes and paper files, making permitting and zoning operations difficult and time-consuming. By imp...

Laguna Beach, CA

Laguna Beach, CA’s revenue grows by 35% by processing more business licenses

The city of Laguna Beach, CA digitized business license renewals, simplifying the license renewal process for residents and saving city staff time by ...

San Antonio, TX

Interactive Kiosk Deployment delivers social equity, mobility, and business discovery

Deployed interactive digital kiosks in the City of San Antonio after winning a competitive RFP issued by the Office of Innovation. Responsibilities in...