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Explore Case Studies

  • 12,811 Staff Hours Saved with Permit Automation in Orlando

    Orlando, FL, USA

    The City of Orlando has automated its permitting processes. In one year, the city has processed 61,447 permit inquiries across the residential and business projects with a 97% self-service rate. This has resulted in a time savings...

    General Fund/Existing Public Funds
    Digital Platforms Team
  • Rockford IT Department outsources data cleaning & mapping to tackle blight

    Rockford, IL, USA

    As Rockford’s population grew, so did the need to address the city’s urban decay. As a first step, the city set out to define and better understand properties causing harm to the Rockford community, presenting the need for better ...

    General Fund/Existing Public Funds
    Community and Economic Development Department
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    Mill Valley, CA Captures Additional $15K in Parking Permit Revenue with Digital Process

    Mill Valley, CA 94941, USA

    Mill Valley, a small city in Marin County CA, upgraded its manual process for RSVP parking permit payments to an online, cloud-based software solution that integrated directly into its website. This has resulted in increased reven...

    General Fund/Existing Public Funds
    Police Department
  • Berkeley, CA Strengthens Power Outage Resilience with Clean Energy Microgrid Project

    Berkeley, CA, USA

    The City of Berkeley researched building a clean energy microgrid community to provide power to critical facilities during power outages. After finding obstacles preventing the widespread adoption of microgrids, the city developed...

    State and local grants
  • Harris County uses technology to modernize law enforcement’s role in crisis intervention

    Harris County, TX, USA

    Harris County police department's partnership with non-profit, Harris Center for Mental Health and Intellectual or developmental disability demonstrates a strategic approach to law enforcement’s role in crisis intervention. 4G tec...

    General Fund/Existing Public Funds
    Harris County Sheriff's Office
  • Broadband & Smart City Services enhancing visitor experience for Australia's most popular Park

    Sydney NSW, Australia

    The Royal Botanic Garden Sydney (RBGS) sought to improve the overall visitor experience by transforming the public space using smart technologies. By discretely integrating a network of Smart City Infrastructure, RBGS was able to ...

    Design-Build-Operate-Maintain Contracts
    Business Development, Parks Department
  • Mobile-first Crisis Communications in Dublin, OH

    Dublin, OH, USA

    The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. This has included regular, consistent updates to its website, Alexa Skill and socia...

    General Fund/Existing Public Funds
    Public Affairs Office
  • Police Utilize Digital Radar Sign to Reduce Speeds, Improve Pedestrian Safety in Greenburgh NY

    Greenburgh, NY, USA

    To combat speeding on local roads, the town of Greenburgh's police department utilized a digital radar sign that warns speeding drivers and collects traffic data. This solution increases resident safety and the data it collects al...

    General Fund/Existing Public Funds
  • Atlanta is streamlining how small businesses interact with the public sector

    Atlanta, GA, USA

    The City of Atlanta is using OpenCounter to automate customer service tasks related to permit discovery. By asking the customer a series of intelligently structured questions, the portal provides an advanced estimate of the cost, ...

    General Fund/Existing Public Funds
    City Planning Office of Zoning & Development, Office of Buildings, Office of Housing Economic Development Division
  • Richmond, CA Police Department Becomes More Efficient With Cloud-Based RMS

    Richmond, CA, USA

    Richmond Police Department's legacy records management system was replaced with a more cost-efficient cloud-based platform that made it easier for officers to create reports, and management to streamline operations.

    General Fund/Existing Public Funds