Browse Local Government Case Studies

Philadelphia, PA

“Love Letters to South Street” from Philly Residents Inform Plans for Post-Pandemic Revitalization

During the COVID-19 pandemic, the city realized its public spaces needed to better support small business recovery & community revitalization. Edit th...

Boulder, CO

Boulder, Colorado's Home Preparedness Assessment Program

The Home Preparedness Assessment Pilot Program tested the effectiveness of educating homeowners about home and personal preparedness against flood and...

Denver, CO

Denver Establishes 6 Green Workforce Development and Training Programs

Denver awarded $2.6 million through its Climate Protection Fund to create and expand workforce training programs for clean energy jobs. The Office of ...

La Mesa, CA

Urban forestry project increases engagement in disadvantaged communities

The City of La Mesa used GIS mapping to identify areas in disadvantaged communities where trees could be planted as part of an urban forestry program.

Durham, NC

Achieving Vision Zero, Reducing Traffic Fatalities Using Data

The City of Durham has made significant progress towards its Vision Zero goal - eliminating all traffic fatalities and serious injuries - by quantifyi...

Williamsburg, VA

AI-powered chatbot answers 79% of residents' questions without assistance from city staff

The City of Williamsburg is using an AI-powered chatbot to provide better customer service and more communication options (including text messaging) f...

North Charleston, SC

Text Messaging Platform Leads to 94% Increase in Citizen Engagement

North Charleston wanted to be more accessible and responsive to all citizens. In July 2017, the city launched an interactive text message customer ser...

Middleton, WI

Inclusive engagement helps Middleton reach more residents and make informed decisions

The City of Middleton made resident engagement more inclusive, reaching diverse residents who typically did not participate. The representative commun...

Ashland, MA

Town meeting attendance doubles in Ashland, MA

The town of Ashland, MA used representative community input gathered from surveys to make town meetings more inclusive and engage residents typically ...

Chicago, IL

Chicago Promotes Inclusion in Resident Services by Expanding Payment Kiosk Installations

Chicago’s in-person processes for residents to make payments did not foster inclusion and left residents out of this essential service. Through the de...