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Explore Case Studies

  • City of Burlington, VT Meets Spike in COVID-19 Requests with Creativity, Empathy & Civic Tech

    Burlington, VT, USA

    To avoid public service disruptions, the City of Burlington quickly adapted its administrative workflows to accommodate a now remote workforce. This included the overnight redeployment of Electric and Economic Development staff to...

    General Fund/Existing Public Funds
    Mayor's Office
  • Cal Fire revamps communications after 16 dropped emergency calls during Erskine Fire

    Kern County, CA, USA

    In 2016, what became known as the Erskine fire started in Kern County, California, and burned through more than 100 structures, is now considered one of the most destructive wildfires in state history. This was when the team at Ca...

    General Fund/Existing Public Funds
    California Water Service Group (Cal Water)
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    San Bernardino Police Digitize Community-Oriented Policing Services

    San Bernardino, CA, USA

    The San Bernardino Police Department offered common services to residents via the city’s website but the services were not mobile friendly or easily accessible. Now, using a mobile app, the police department can offer the city's 2...

    Federal grants
    Lieutenant Michele Mahan, Emergency Operations
  • Residents Help Raise $13 MM after being denied FEMA funding in wake of Yarnell Hill Fire Destruction

    Yarnell, AZ, USA

    Yarnell, AZ did not qualify for federal recovery funding in the wake of a 2013 wildfire that caused widespread death and destruction. The efforts of a resident volunteer group with assistance from the state as part of a recovery f...

    Federal grants
    State and local grants
    Philanthropic grants
  • Major improvements in Service issue resolution at St. Catharines Transit

    2012 First Street Louth, St. Catharines, ON L2S 3V9, Canada

    By automating its Customer Service issue management process, City-owned St. Catharines Transit Commission significantly improved staff & public satisfaction, and provided digital performance measurement for monitoring by senior ma...

    General Fund/Existing Public Funds
  • City of Coral Gables Leverages the Internet of Things to Improve Quality of Life

    Coral Gables, FL, USA

    The City of Coral Gables has implemented a smart city engineering framework that features a diverse array of cyber-physical systems (CPS), Internet of Things (IoT) platforms, and smart connected devices for numerous applications. ...

    General Fund/Existing Public Funds
    Coral Gables IT Department
  • Fire Destroys MN Biosolids Treatment Plant: Short Timeline Requires Fast Thinking

    Northfield, MN 55057, USA

    The City of Northfield's biosolids treatment building suffered a catastrophic fire, damaging all equipment beyond repair. Within a short timeline, an interim biosolid treatment option needed to be identified and a new system devel...

    General Fund/Existing Public Funds
    City of Northfield Public Works
  • Temporary housing for victims of natural disasters

    Texas City, TX, USA

    In the aftermath of Hurricane Harvey, AARP was trying to find housing for older citizens in Louisiana, Texas, and Florida. Working with AARP, Silvernest conducted outreach, matched homeowners with victims and waived fees for thos...

    Public Private Partnership
    Not a local government but AARP Louisiana
  • Hydro-meteorological monitoring system improves service and protects Buenos Aires from floods

    Buenos Aires, Argentina

    After a storm flooded the city, killing almost 100 people and causing close to $103 million in damages, the city decided to mitigate their risks by expanding the use of technology. To do so, the city installed sensors in over 30,0...

    Bonds & Loans
  • West Riser Tide Gate

    Through the cooperation of the company where the gate is located, Ready Raw, a $551,800 grant from the Port Authority of New York and New Jersey (PANYNJ) and funding of $697,000 by The New Jersey Meadowlands Commission, the tide g...

    State and local grants