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Explore Case Studies

  • Baltimore Prevents Over 3M Pounds of Trash Reaching Harbor, Stimulates Environmental Awareness

    Baltimore, MD, USA

    Baltimore needed a solution to prevent trash from being swept out to Baltimore Habor by the Jones Falls stream, a large source of pollution. Using water-wheel-powered technology, the city has collected over 3,520,000 pounds of tra...

    Taxes & User Fees
    Public Private Partnership
    Philanthropic grants
  • Orlando Protects Citizens During Heavy Rain Events by Optimizing Water Data Intelligence

    Orlando, FL, USA

    The City of Orlando needed a better way to ensure citizen safety during weather events and protect from infrastructure damage and liability. By integrating disparate data, they achieved data defensibility and could easily share in...

    General Fund/Existing Public Funds
    Streets and Stormwater Division
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    Small city of Baldwin, GA with <5K residents reduces info calls to City Hall by 50%

    Baldwin, GA, USA

    With a population under 5,000 residents, Baldwin’s small staff was still able to create a 'big city' online presence by replacing their outdated website with a communications solution including a modern website, improved publicat...

    General Fund/Existing Public Funds
    City Clerk
  • Community feedback increases 13x in Lancaster, PA with both offline and online engagement methods

    Lancaster, PA, USA

    The City of Lancaster used offline and blended engagement to bridge their digital divide and increase participation across their diverse community. This led more equitable conversations around complex topics, and demonstrated the ...

    General Fund/Existing Public Funds
  • Chapel Hill on Track to Achieve Zero Net Emissions by 2050

    Chapel Hill, NC, USA

    The Town of Chapel Hill set out to achieve emissions reduction pledges made to the UN Paris Agreement as well as to the community. The creation of greenhouse gas inventories laid the foundation for the town to evaluate its emissio...

    General Fund/Existing Public Funds
    Community Sustainability Division
  • Small Town with Lack of Diversity Creates Meaningful Equity & Inclusion in City Services

    Livingston, MT 59047, USA

    Community complaints about ADA compliance and the racial injustices that marked the beginning of 2020 pushed the rural community of Livingston to examine its own inclusion and equity practices.

    General Fund/Existing Public Funds
    City Manager
  • Cranbrook, BC accelerates service request resolution times by 36%

    Cranbrook, BC V1C, Canada

    With a goal of improving citizen customer service, Cranbrook, British Columbia added mobile to 311 with a new "Cranbrook 311" smartphone app. Cranbrook’s app has not only improved engagement and customer service, but added efficie...

    General Fund/Existing Public Funds
    Public Works
  • Improved Communication Between City Officials and Residents in San Antonio, TX

    San Antonio, TX, USA

    The City of San Antonio was looking for ways in which its residents could meaningfully provide input on city programs and initiatives. The city developed SASpeakUp, a community engagement platform that offers many opportunities fo...

    General Fund/Existing Public Funds
    Chief Information Officer
  • Mobile-first Crisis Communications in Dublin, OH

    Dublin, OH, USA

    The City of Dublin, OH has executed an integrated, mobile-first communications strategy in the face of the constantly-evolving coronavirus crisis. This has included regular, consistent updates to its website, Alexa Skill and socia...

    General Fund/Existing Public Funds
    Public Affairs Office
  • Salt Lake City spurs small business growth with online permits

    Salt Lake City, UT, USA

    Salt Lake City has simultaneously spurred on small business growth and saved thousands of staff hours each year by digitizing zoning, business, and residential permitting.

    General Fund/Existing Public Funds
    Department of Public Services