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Using Telematics to Improve Police Vehicle Dispatch & Maintenance

San Jose, CA, USA
City of San Jose

Government Champion

Public Works (Fleet, Facility, Technical Services), Police Department & Information Technology Department


350 Thousand USD

Project Status

In Progress/Under Construction since 2017

At a Glance

The City of San Jose is partnering with Verizon to develop a telematics platform that will coordinate police vehicle availability with maintenance efforts to improve the efficiency of dispatch and maintenance.

Problem Addressed

Three times a day, seven days a week, there are shift changes that require some police officers to park their vehicles and others to locate their vehicles. In cities the size of San Jose, that have large police departments with ~300 vehicles affected, coordinating shift changes with maintenance efforts involve significant logistics, and therefore represent a significant area of opportunity for efficiency improvements.

City of San Jose used/is using /is using telematics to address this/these challenge(s).

Solution(s) Used

The City of San Jose is partnering with Verizon to develop a platform for coordinating police vehicle availability with maintenance efforts. The Verizon Network Fleet sends a signal when vehicle enters a geofenced area (i.e. municipal garage). The Asset Management System signals the vehicle service requirements (or not). Together, these signals indicate if a vehicle is available for dispatch. The technologies being utilized in this effort include: Verizon Network Fleet(API Rest-Java), FME Server, Node JS, ESRI Arc GIS (Local Government Model), Fleet Enterprise (Asset Works App).


  1. Will greatly reduce or eliminate the need for fleet staff to assist with dispatch.
  2. Will enable predictive maintenance of police vehicles by monitoring trouble codes, meter readings, emissions, etc.
  3. Will reduce the amount of time required to locate available vehicles during shift changes.

Something Unique

Procurement of all parts was done exercising existing Open Purchase orders and existing vendors!

Who Should Consider?

Cities with large police departments, especially those focused on improving fleet management.

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