At a Glance
The Texas Department of Transportation (TxDOT) is responsible for all modes of transportation across the Lone Star state. With lots of mileage comes a lot of data. Facing data disorganization, TxDOT was looking to modernize, but needed a strategic roadmap to face its inefficiencies.
The Texas Department of Transportation (TxDOT) is responsible for the planning, design, construction, operations and maintenance of the State of Texas’s transportation network – including 314,000 road miles, 400+ airports, 21 seaports, 10,400 rail line miles, and 5,500+ metropolitan public transportation vehicles. To manage the Lone Star State's massive transportation system, the department boasts 12,000 employees located across 24 district offices and 30+ divisions.
In 2018, the team was still operating on multiple legacy applications and systems, some of which were developed as early as the 1970s. Over the last 20 years, business requirements have changed resulting in substantial custom development and a proliferation of inflexible legacy applications to address additional business needs. The conglomeration of paper usage and disjointed applications has created unnecessary inefficiencies and stunted growth department-wide.
As a result, TxDOT established an Enterprise Information Management (EIM) program focused on modernizing the agency’s information systems and their operations to meet legislative and public expectations. Goals included increasing government transparency, information-driven processes, and readiness for the future data requirements of increasingly technical transportation solutions.
To do so, the team knew that they needed a strategy to guide the EIM program if they were to create a data infrastructure meant to support transportation needs for years to come.
Texas Department of Transportation used/is using Grant Thornton's Strategic Planning to address this/these challenge(s).
In support of these goals, Grant Thornton provided TxDOT with EIM strategic planning services that included an information management strategy and a 10 year implementation roadmap to modernize TxDOT’s data management and analytics platform, as well as the supporting projects and programs needed to help make such a platform successful.
To build a strategic plan, a series of more than 80 strategic in-person interviews with representatives from each of TxDOT’s divisions and the offices were conducted to identify the data management needs and challenges of the organization. With each district acting independently of one another, each had different needs, so personalized interviews were crucial for gathering input. After identifying common data management needs, Grant Thornton created a set of seven high level goals and objectives for the EIM program. After a thorough gap analysis, the team developed a set of strategic options that TxDOT could choose from to address the identified issues and meet the goals of the program.
The next step concluded with a 10-year strategic roadmap supporting the chosen strategy for the EIM program that identified the capabilities, processes, and tools required to achieve the program’s goals.
By taking this approach to strategic planning and roadmap development, Grant Thornton was able to provide TxDOT with an evidence-based assessment of their existing information management needs, challenges and capabilities, as well the qualitative and quantitative analysis that would support the strategic direction chosen to support the goals of the EIM program.
- Interactive implementation roadmap with project details, duration, and goal associated with the task, giving the team a clear understanding of team expectations and goals
- Use cases giving short-term and long-term solutions that align with the new roadmap, giving TxDOT helpful examples to introduce the plan to organization leaders across the department
- With the 10 year vision in mind, TxDOT had a firm understanding that each step, no matter how small, helped them along in their long-term modernization process
- Given enough background and information for various plans, TxDOT had enough context to write up RFPs, providing them with a jump start on the procurement process
- The strategic plan helps staff streamline data and centralize information from various sources, allowing them more time to make data-backed decisions.
- Obtaining feedback from each independent district was crucial in getting a pulse of the organization and creating a plan that met all stakeholder needs.
Who Should Consider?
Organizations and departments looking for a strategic way to modernize and develop data processes.