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Spartanburg County Parks Achieves Citizen Engagement Goals with Updated Department Website

Parks and Recreation

Spartanburg, SC

Spartanburg County Parks and Rec outgrew its custom-built department website. It enhanced its department appearance, citizen engagement capabilities, registration process, and administrative convenience with a department website that integrates with its recreation management software.

Topics Covered

Civic Technology

Cost

Not available

Funding

General Fund/Existing Public Funds

Project Status

Operational since 2018

Gov Champion

Recreation Director

Problem Addressed

Spartanburg County Parks and Recreation needed to upgrade its technology to manage its increase in programs.

With over 300,000 residents across 13 municipalities and over one thousand acres of public parkland, the Spartanburg County Parks Department and its 150 employees have a large responsibility to deliver quality recreation programming across a wide footprint.

Not only is the County’s parks and recreation department committed to maintaining its over 30 parks and community centers at the highest level, but it is also committed to meeting the needs of both established residents and new families who have recently joined the community of Spartanburg, attracted by its convenient location, increasing industrial development, and beautiful southern landscapes.

“From a programmatic perspective, we are trying to manage the rapid growth of our County’s diverse population and ensure we are meeting the needs of all of our community members,” said Stiens.

A critical component of the County’s parks and recreation offering surrounds its ability to promote its widespread programming and enable citizens to sign up and take part in activities conveniently, at any time, from any device.

According to Stiens, Spartanburg County’s Parks Department had always seen the value in modern technology solutions to help it achieve its citizen engagement goals. So when its previous custom-built department website no longer offered the functionality and professional appearance the county desired, Stiens and his team knew it was time for a website redesign.

Solutions Used

The county implemented a new user-friendly, integrated website solution.

Since the County was pleased with its website and the County Parks Department was pleased with its recreation management software, it was an easy business decision to streamline their software partners.

“Spartanburg County had transitioned to a CivicEngage website in 2015,” said Stiens. “Our department had been using CivicRec as our recreation management software, but it also had its own website that was custom built for us, and it needed a refresh. As a local government using public funds, the money we were spending on our parks department website, compared to what we were getting didn’t make sense. Plus, it was three years old, and with the fast pace of technology, it looked outdated.”

Stiens added that since the County was pleased with its CivicEngage website, and the County Parks Department was pleased with its CivicRec solution, it was an easy decision to work with the CivicEngage team to help the Parks Department redesign its website too.

“We were pleased with the service we were receiving from CivicPlus, so it was an easy business decision to make to streamline our software partners.”

Outcomes

1

Easier to update its department website thanks to a robust content management system.

2

Seamless department website and recreation management software integration that enables convenient citizen payments and transactions.

3

“I tell people that CivicEngage is so easy to use that even I can update it now,” said Stiens. “[It] helps us get our residents to the information they want and need in fewer clicks.”

Something Unique

The Spartanburg County Park Department’s previous website required an expert programmer to make updates. Today, the leadership team can make changes themselves via an easy-to-use content management system

Who Should Consider

Any parks and rec department looking for a single solution partner for its website and recreation management system.

Last Updated

Apr 26th, 2022

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