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School District Proves Agile During COVID-19 Crisis with Online Community Engagement Software

Maple Ridge, BC, Canada

The Maple Ridge – Pitt Meadows School District needed to reach out to essential service workers in the District’s Community to determine the need for childcare and educational services for children (aged 0 – 12).

Topics Covered

Civic Technology
Infectious Disease
Customer Service
Process Improvement
Workforce & Education


Initial: 10 Thousand USD


General Fund/Existing Public Funds

Project Status

Operational since 2022

Gov Champion


Problem Addressed

While the Ministry of Education has suspended all in-classroom instruction, school districts have been asked to provide daytime childcare for children of essential service workers so that these individuals can continue to work. Essential service workers are those whose work is considered critical to preserving life, health and societal functioning.

Solutions Used

Maple Ridge - Pitt Meadows School District 42 launched its online community engagement platform 'Let's Talk SD42' to quickly reach parents and families to understand community need and provide a solution.



It took the school district (SD42) just 4 days to get the platform and survey online and were able to promote the survey through existing school email lists and a dedicated parent portal.


In 5 days (March 26th 2020 to March 30th 2020), SD42 was able to hear from 1200 families.


Maple Ridge SD42 reviewed the survey results and began reaching out to families that needed services by April 3rd 2020.


About 4,000 community members accessed the site during this time (March 26th to April 3rd).


Using Let’s Talk SD42, the district board could provide access to the survey quickly and engage essential service workers to gather critical data needed to plan services.

Lessons Learned


The ease of use and access, for the community, proved efficient for the board to get what they needed to react in a time of crisis.


The board will continue to use Let’s Talk SD42 for key community engagement initiatives that must continue while schools are closed.

Who Should Consider

Government, health, education, municipality agencies that want to effectively execute community engagement efforts for better project planning, to build community trust, & communicate progress to stakeholders.

Last Updated

Apr 13th, 2020
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