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How the D.C. Metropolitan Police Department Decreased Report Writing Time by 80%

D.C. Metropolitan Police Department

Washington, DC

The D.C. Metropolitan Police Department was handwriting their reports. Their force was wasting hundreds of thousands of hours a year on report writing, & less time on the street assisting their fellow officers. The adoption of digital RMS cut report writing time by 80%, effectively adding 110+ officers to patrol.

Topics Covered

Law Enforcement and Emergency Response
Process Improvement


General Fund/Existing Public Funds

Project Status

Operational since 2015

Problem Addressed

The Washington, D.C. Metropolitan Police Department (MPD) wanted to modernize its police reporting process, which was done by hand.

The Washington, D.C. Metropolitan Police Department (MPD) employs over 3,700 sworn officers and coordinates activities with 40+ other law enforcement agencies in the nation’s capital. When Chief Cathy Lanier assumed leadership of MPD in 2007, police reports were still written by hand. Chief Lanier quickly made strides to transform MPD into a technology-savvy police force and increase collaboration with neighboring agencies. When evaluating alternatives to their existing Intergraph RMS in 2013, MPD realized the age and inefficiency of typical report writing software would hinder these efforts.

Solutions Used

MPD implemented a new RMS system to streamline their reporting, allowing officers to spend less time in the office and more time upholding public safety.

Mark43 RMS is a cloud-native RMS system available for many roles within a department. Mark43 RMS addressed the common pain points of patrol officers, detectives, records clerks, and IT system administrators in order to streamline paper-heavy processes, reduce repetitive data entry, and eliminate reporting error. Mark43 uses a "train the trainer" method, where a few users undergo detailed training and are instructed to train the rest of their department. This system enables quick adoption of the platform, as well as eases the understanding of using a new RMS.



50% reduction in arrest report writing time


80% reduction in incident/offense report writing time


238K hours saved per year on report writing


110+ officers effectively added to patrol

Something Unique

Department users overwhelmingly rated Mark43 RMS higher than their legacy system on system usability, performance, and effectiveness. When asked how likely they are to recommend Mark43 RMS to another officer on a 10 point scale, Mark43 scored a median 9 out of 10.

Who Should Consider

Law enforcement agencies looking to save time on report writing and submission so staff can spend more time in the field.

Last Updated

Mar 21st, 2022
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