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How Austin, TX uses shared mobility data to optimize its scooter program and support climate goals

Austin, TX, USA
Ride Report
Contact Partner
In Collaboration With
City of Austin

Goverment Champion

Austin Transportation Department

Project Status

Operational since 2020


Data management
Data platform

Challenges Addressed

Greenhouse Gas Reduction
Fleet Management
Mobility & Access


Smart city
Resilient city
Sustainable city
Equitable city

Funding / Financing

Public Private Partnership

Project Type


At a Glance

In Austin, Texas, shared mobility like e-bikes and e-scooters are supporting progress toward safety, equity, and climate goals and increasing accessibility to urban centers. These new forms of transit necessitate an accurate view of what's happening with them on the streets. That's where data management comes in.

Problem Addressed

In 2018, shared mobility companies deployed thousands of vehicles on Austin’s streets. The City moved quickly to accelerate a pilot program to regulate new micromobility options and evaluate the challenges and opportunities that accompanied the new technology.

From the start, Austin saw the potential for scooters to help lower carbon emissions, reduce the number of gasoline-powered cars and trucks in the downtown core, and help eliminate the need for single-occupancy cars for short trips.

Shared mobility options also addressed another headache for commuters, residents, and businesses: parking. Downtown Austin’s on-street parking supply is at maximum capacity on most days. For the majority of trips in the central city, scooters, bikes, and small vehicles offer pleasant, affordable alternatives to driving and require significantly less space for storage.

But to accomplish these goals, they needed a partner to verify and interpret the steady stream of data coming from

vehicle operators. To successfully implement their burgeoning shared mobility program, City staff needed a way to make compliance and auditing of the new vehicles secure and simple.

Austin, Texas used/is using Ride Report, a SaaS micromobility data management dashboard to address this/these challenge(s).

Solution(s) Used

The City of Austin uses a single platform for shared mobility location data from multiple operators, ensuring compliance and auditing are accomplished with a few simple clicks.

Ride Report helps the City manage the use of vehicles for trips to events and coordinate procedures for recirculating those vehicles back out to other neighborhoods to optimize use and ensure safety. Access to accurate, real time data helps City staff build trust with operators and provide clear feedback about where to deploy and relocate vehicles.

“With the real-time dashboard and data analysis from Ride Report, the Austin Transportation Department has been able to manage shared mobility in a way that works for everyone using our streets and sidewalks," says Joseph Al-hajeri, Shared Mobility Services Supervisor for the City of Austin. "With each passing day, we improve our understanding of the role of shared mobility in our transportation network and how it can help move us closer to our goals for economic growth, equity, and sustainability.”

Ride Report offers cities a complete shared mobility toolset, displaying real-time location information needed to effectively manage shared bikes, scooters, and small electric vehicles. By taking steps to verify and anonymize trip data, Ride Report gives cities like Austin access to essential information without compromising privacy or security.


  1. City staff receive help sifting through data and extracting insights that inform adjustments to caps, zones, and fees
  2. City staff assess trip-based fees and adjust as needed to generate revenue
  3. Data is being used to track compliance and determine whether operators are meeting targets
  4. The Ride Report team serves as an extension of the transportation department staff, providing data analyses and suggestions for policy adjustments

Something Unique

While Ride Report's product is a SaaS micromobility data management dashboard, Ride Report also provides real-time, one-on-one customer service to the City of Austin to ensure that their program and supporting policies are optimized.

Who Should Consider?

Cities with micromobility programs or trials looking to actively audit real-time deployment of micromobility or understand historical trends

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