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Hemet Allocates ARPA Funding, Addresses Homelessness Based on Community Input

The City of Hemet

Hemet, CA

After being awarded over $21M in ARPA funds, Hemet, California’s leaders gathered community input on how to best allocate recovery funding. Survey responses from over 273 residents and 92 businesses led the city to invest over $1 million in addressing issues related to homelessness.

Topics Covered

Economic Inequality
Housing & Affordable Housing


Initial: 15.5 Thousand USD


General Fund/Existing Public Funds

Project Status

Operational since 2022

Gov Champion

City Manager

Problem Addressed

The City of Hemet wanted to collect input from residents on how ARPA funds should be used to best benefit the community.

The City of Hemet was awarded over $21 million in funds from the American Rescue Plan Act to support its public health response and lay the groundwork for its community to rebound from the devastating economic impacts caused by COVID-19.

Like many local municipalities, Hemet officials want to put the much-needed funds to good use. Aware of rising resident expectations for government accountability, Hemet is eager to uncover which areas need the most support. The City wanted to collect input from the community on how the funds should be used and prioritized so those priorities could be outlined in the City’s 2021 strategic plan. Given that ARPA funding was distributed to various cities around the country, Hemet also wants a way to benchmark its performance and get an idea of its comparable success in meeting the needs of the community.

Solutions Used

Hemet surveyed both residents and businesses to ascertain what the funds should be prioritized for and aligned fund allocation with survey results.

Hemet leaders are turning to Polco’s ARPA Engagement Package to address their community information needs.

“After hearing about Polco’s tools for connecting with residents, it was a no-brainer for us to use the ARPA Engagement Package,” said City Manager Cristopher Lopez. “It’s critical that we are getting info from residents and businesses to help guide staff to make recommendations on how we invest ARPA funding.”

The City surveyed both residents and businesses to ascertain what the priorities should be as far as planning and budgeting the funds. Within the survey, several priorities were listed that included economic aid to households experiencing financial hardship, investment in housing (services for homelessness, affordable housing development), and assistance to workers who lost jobs or wages due to the pandemic.

Because the surveys were digital, Hemet officials and staff are able to track and visualize survey results using easy-to-use dashboards. The City received 300 responses to the survey and communicated that all ARPA funding expenditures would be aligned with survey responses, Treasury guidance, and the Strategic Plan adopted in June 2021.

Both businesses and residents prioritized safety and the local economy and indicated a strong need for behavioral health care services. Specifically, many residents mentioned addressing homelessness.

For these reasons, Hemet decided to use its ARPA funds to address issues related to homelessness because of the topic’s alignment to survey findings, Treasury Guidance, and Hemet’s strategic plan. The City Council authorized a little over $1 million for case management and outreach for those experiencing homelessness.

Hemet’s leaders are excited to continue using community surveys to chart their roadmap over the next several years.

“We plan to do future surveys with Polco to see where we move the needle when it comes to this baseline that we identified,” Lopez said. “We see this as the beginning of what we hope is an ability to gauge effectiveness and resident sentiment over the course of many years.”



Using resident feedback from the ARPA Engagement Package, the City Council decided to direct over $1 million to case management and outreach for those experiencing homelessness.


The City advanced community goals by aligning ARPA funding expenditures with survey responses, Treasury guidance, and the City’s Strategic Plan.


Responses from over 273 residents and 92 businesses gave the City a representative snapshot of community sentiment on spending ARPA funds.


Hemet’s leaders intend to conduct the survey in the future to measure progress and the effectiveness of their interventions.

Something Unique

Hemet also used the survey opportunity to gauge resident thoughts on the local government’s performance through targeted questions that addressed the quality of services provided by the City.

Who Should Consider

Counties, cities, or towns looking to gather reliable resident feedback in order to support the allocation of ARPA funding.

Last Updated

Mar 25th, 2022

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