Join The Atlas to access free features for city officials & staff like: posting questions, favoriting case studies & more!

Unsupported Browser

We've detected an older browser version that will not give you the best experience while using The Atlas. Please consider revisitng this site after downloading one of the alternatives below.

Free App for Residents Improves How City Services are Delivered

Gulfport, MS, USA
Share:
Favorite
Rock Solid
Contact Partner

Goverment Champion

Public Works

Cost

Initial:
20 Thousand USD
Maintenance:
16 Thousand USD

Project Status

Operational since 2018

Keywords

engagement
311
mobile app
service request
cityworks

Challenges Addressed

Citizen Engagement
Open Data
Transparency
Civic Technology
Law Enforcement and Emergency Response
Digital Government

Motivation

Smart city
Sustainable city

Funding / Financing

General Fund/Existing Public Funds

Project Type

Project
Technology
Tool
Service

At a Glance

There was no digital way for residents to report issues until the city introduced a free mobile application to their residents. After implementation, not only did service requests increase, but citizen engagement and happiness improved.

Problem Addressed

There was no digital way for residents to report issues. Residents had to call the city directly to report issues. Residents who did not call the city directly were left to deal with the problem without the city even being aware of the issue(s). Aside from accessing city services via the website, residents did not have the means to access services conveniently or digitally. To solve the problem, the city introduced a free mobile application to their residents. The application allows residents to report issues at any time (avail. 24hrs) as well as access city services from their smartphones. As a result of deploying the easy to use application, the number of service requests has gone up, resident-to-government interaction (civic engagement) has increased, and the city is receiving better, geo-tagged service request data.

Gulfport, MS used/is using Rock Solid to manage their citizen services through a single access point, native mobile app to address this/these challenge(s).

Solution(s) Used

Service requests now route to the appropriate departments and are managed directly from Cityworks which in turn will send notifications to the resident. For example, when the city is working on a service request, they update the status to In Progress, a mobile notification is sent to the resident via the free app, making them aware of the update. This bi-directional communication enhances resident satisfaction. As a bonus, city staff did not have to learn a new system to manage the service requests because of the Rock Solid-Cityworks integration.

Outcomes

  1. Number of service requests submitted to the city increased, equating to more resident-government interaction.
  2. The city saw a decrease in the number of calls received and an increase in the number of service requests being reported through the mobile application.
  3. Increase in sustainability and growth opportunity for the city of Gulfport, MS

Something Unique

The Gulfport Connect mobile application is the official and first city-wide application, introducing digitalization to the city.

Who Should Consider?

Agencies struggling to get a hold of their app sprawl or innovational agencies ready to combine citizen services into a single access experience.

Want to message the folks involved in this case study? Want to favorite it? You need to log in!