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Customizable Platform Empowers Permitting & Licensing Staff

Cambridge, MA, USA
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Goverment Champion

Information Technology

Cost

Initial:
150 Thousand USD

Project Status

Operational since 2017

Challenges Addressed

Economic Development
Small Business
Citizen Engagement
Essential Services
Permitting
Digital Government

Motivation

Smart city

Funding / Financing

General Fund/Existing Public Funds

Project Type

Technology

At a Glance

After years of working with a traditional permitting vendor, Cambridge became frustrated with software bugs and limited control. The City began looking to nimble, cloud-based solutions and selected ViewPoint Cloud—going live shortly thereafter and building fully automated workflows and forms in just a few weeks.

Problem Addressed

After five years of working with another permitting, licensing, and inspection vendor, Cambridge became frustrated with software bugs and a lack of control. The City went in search of an experienced, dynamic vendor and selected ViewPoint Cloud for it's customizable platform, agile implementation, and well-established Massachusetts client base. After a brief training session with ViewPoint, Cambridge IT staff were very encouraged by the intuitive platform design and ran with it, setting up forms, workflows, documents, and fees on their own, in just a few short weeks.

City of Cambridge used/is using ViewPoint Cloud's robust, customizable platform to address this/these challenge(s).

Solution(s) Used

In contrast to an exasperating experience with their previous vendor’s solution and implementation process, Cambridge Department Officials and IT staff found ViewPoint Cloud to be agile and flexible to customize, even for ‘non-tech’ people. Cambridge launched in November 2017 and has continued to thrive, signing on for a City Wide license, expanding their ViewPoint Cloud use-cases to include inspectional services, licensing, code enforcement, and public works.

Outcomes

  1. Gaining control and customization
  2. Building fully automated workflows and forms in just a few weeks
  3. Gaining modern applicant portal to complement the City’s service efforts
  4. Expanding to Inspections, Licensing, Code Enforcement, & Public Works

Something Unique

Focus on streamlining multi-department workflows

Who Should Consider?

Communities of all sizes looking to have more control over their permitting, licensing, and inspections operations. ViewPoint Cloud pairs robust functionality with drag-and-drop customization.