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A comprehensive case management solution helps streamline operations and maintain HMIS compliance

San Antonio, TX, USA

At a Glance

As Haven for Hope grew, the organization struggled with a legacy case management system that could no longer keep up with its needs. Working closely with Haven for Hope, CaseWorthy developed a solution to streamline day-to-day operations, ensure ongoing compliance, and improve collaboration with partner agencies.

Problem Addressed

Like many local governments and non-profits, Haven for Hope struggled with an inflexible legacy case management system that could no longer accurately track and report on homeless services across agencies, keep up with HMIS compliance requirements, or support inter-agency collaboration.

Solution(s) Used

Working closely with Haven for Hope, CaseWorthy developed a case management solution that offers comprehensive service tracking and reporting across all partner agencies, HMIS compliance reporting, and the scalability to grow with the organization into the future. A single database and the ability to share data enables Haven for Hope and partners to more easily track the broad spectrum of services they provide.

Reports that used to take hours to generate manually are run automatically, freeing up valuable staff time for other agency matters. Program managers and administrators can easily set up eligibility rules to configure workflows into more efficient, step-by-step processes.

Outcomes

  1. Case managers and staff no longer need to try to interpret generic software, but instead follow efficient processes designed for their specific workflows.
  2. Haven for Hope and partner agencies are able to track the broad spectrum of services they provide – even those that are beyond the scope of HMIS or other funding programs.
  3. Now reports that used to take hours to generate manually, are run automatically. The ability to automate HMIS reports frees up valuable staff time for other agency matters.
  4. Shared and secure access to important data empowers Haven for Hope to build stronger inter-agency connections and improve program delivery.

Something Unique

Increased innovation. The application frees up administrative time for employees so they can spend time evaluating the special needs of the homeless population and come up with new ways to help them. This boost in time and efficiency will have a lasting effect on reducing the numbers of the homeless.