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An Anti-Poverty Nonprofit Upgraded its Database to Better Track Program Enrollment

County of Lancaster

Lancaster, PA

Community Action Partnership (CAP), Lancaster County’s largest anti-poverty non-profit, sought a way to efficiently manage data, which all lived in separate databases. CAP implemented a solution that collects and stores the data for all programs in a single, secure database.

Topics Covered

Customer Service
Process Improvement

Cost

Initial: Zero Upfront Cost

Funding

Grants

Federal grants

State and local grants

Project Status

Operational since 2017

Problem Addressed

Like many local governments and non profits, Community Action Partnership struggled to maintain separate databases for many different programs.

Besides just operational inefficiency, maintaining independent databases created serious data issues, like duplicate profiles for the same person. Correcting these problems took up valuable staff time.

Solutions Used

Community Action Partnership migrated all of its data to one, central database, making it easier to serve residents in Lancaster County.

Migrating all data to one centralized database enabled CAP to collect, analyze and report on all of its program data in one place.

CAP partnered with CaseWorthy, a configurable case management software for nonprofits, to develop a single database with the ability to securely share data between agencies. This feature provided CAP caseworkers a more complete view of the people they’re helping. From their dashboards, staff can see all client information, including case notes, steps and goals, the programs and services they’re eligible for, and everything they’re currently enrolled in.

Since the required data is all there in one place, filing Program Information Reports (PIR) and Community Services Block Grant (CSBG) reports is easier. Caseworkers have 24/7 access to everything they need – data on the services, staff, children, and families assisted by Head Start and other programs.

Outcomes

1

42,222 individuals served in 2017

2

10,000 households heated by the Utility Assistance Program

3

761 Head Start students received pre-kindergarten services

Something Unique

Right now, around fifty organizations in Lancaster County are using CaseWorthy – mainly human and social service agencies. CAP plans to expand to schools and churches in the near future.

Last Updated

Jun 14th, 2022

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