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A Bold Strategy to Smart City Planning and Execution in West Hollywood

West Hollywood, CA

In 2016, the City of West Hollywood (WeHo) embarked on an initiative to holistically weave technology into the fabric of the city. Three years later, the WeHo Smart City Strategic Plan won the APA Technology Division’s Smart Cities Award! To keep their plan on track, WeHo’s Innovation Division relies on Envisio.

Topics Covered

Civic Technology
Energy Efficiency
Customer Service
Mobility & Access
Process Improvement


Initial: 25 Thousand USD


General Fund/Existing Public Funds

Project Status

Operational since 2018

Gov Champion

The City of West Hollywood’s Innovation Division

Problem Addressed

A vibrant city of 35,000, WeHo is on the forefront of the smart city movement.

How did get it there?

With a people-first approach to smart city planning, WeHo’s Innovation Division began with extensive public engagement. This process helped solidify the city’s core values, which spell S-M-A-R-T, to bring focus to projects that promote “Sustainability, Mobility, Accessibility, Resiliency and Transparency.” It also served as the foundation for the WeHo Smart City Strategic Plan with three areas of focus: (1) a smart city hall, (2) smart streetscapes, and (3) smart mobility.

This strategic clarity made it easy to priorities dozens of smart city projects, from smart LED poles to connected bus shelters. But with so many complex projects to manage, the team knew that tracking their smart initiatives in spreadsheets simply wasn’t an option.

They needed a smart solution to manage, track and report on their three strategies, 14 cascading initiatives and dozens of action items.

Solutions Used

Today, details of the WeHo Smart City Strategic Plan—and progress made to date—are available for the team anytime, anywhere, at the click of a button.

Activity tracking provides the building blocks for effective management reporting. Roll-up reports start at the bottom by tracking the timing and progress of individual action items by owners. Updates automagically aggregate, giving the team a clear view of progress on all aspects of their strategic and operational plans.

Live dashboards and regular, consistent management reporting are the foundation for successful strategy execution. Envisio helps the WeHo Innovation Division to track performance, identify trends, troubleshoot issues early, align performance to goals and manage the delivery of their plan.

The detailed "WeHo Smart City Plan – Tabular Action Report", for instance, helps the innovation team prioritize and foster collaboration with other departments. The color-coded "Executive Report" keeps the City Manager's department abreast of progress made towards achieving their plan.



An American Planning Association (APA) Technology Division’s Smart Cities Award.


All smart, strategic and operational plans securely managed in one place.


Greater focus on the most important initiatives to become a smarter city.


Instant view of plan progress, with live dashboards for the Innovation Division.


Clear communication of achievements to City Council, executives and staff.

Something Unique

West Hollywood is well on its way to becoming one of California’s smartest cities. The award-winning WeHo Smart City Strategic Plan provides the roadmap and Envisio helps move their plan into action towards a smart city hall, smart streetscapes and smart mobility.

Who Should Consider

Any city, town or county that wants to effectively track the execution of their smart, strategic or operational plans, break down organizational silos and communicate progress to stakeholders.

Last Updated

Nov 13th, 2019
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