Browse Local Government Case Studies

McCandless, PA

McCandless reaches more residents with widespread communication, reducing calls to town office

The Town of McCandless recognized the need for a more effective method of widespread communication with residents. By adopting a mass notification sys...

Baldwin, GA

Small city of Baldwin, GA with <5K residents reduces info calls to City Hall by 50%

With a population under 5,000 residents, Baldwin’s small staff was still able to create a 'big city' online presence by replacing their outdated webs...

Edgewood, MD

$25,000 Alarm Donation Helps Residents Feel Safe After Tragic Gas Explosion

After a series of natural gas explosions, the Edgewood, Maryland community needed a solution to prevent future accidents. A $25,000 donation of Denova...

San Bernardino, CA

San Bernardino police digitize community-oriented policing services

The San Bernardino Police Department offered common services to residents via the city’s website but the services were not mobile friendly or easily a...

Chicago, IL

Chicago Promotes Inclusion in Resident Services by Expanding Payment Kiosk Installations

Chicago’s in-person processes for residents to make payments did not foster inclusion and left residents out of this essential service. Through the de...

Honolulu, HI

Honolulu Improves Island Mobility with Bus-Only Lane to Ease Traffic Congestion

With bus transit speeds in Honolulu steadily declining since 2000, the pandemic revealed opportunities for transportation equity. The city implemented...

Indiana

Indiana Surveys Older Adults to Understand Their Needs

Indiana’s elderly population is growing quickly. Around 20% of Americans will be over 65 by 2030. To understand how to best support older residents, I...

Ramsey, MN

Ramsey, MN Digitizes Recreation Management System, Saves Hours of Manual Administration

The Ramsey, MN Parks and Recreation Department made the leap to digital administrative workflows to ensure its residents had easy access to facilities...

Atlanta, GA

Atlanta Transforms Old Quarry into 2.4 Billion Gallon Emergency Water Supply

In times of drought, the city of Atlanta looked to transform an old quarry into one of America’s largest water reservoirs. This new water conservation...

San Francisco, CA

Metropolitan Transportation Commission cuts RFP cycle times by 67%

Metropolitan Transportation Commission (MTC) sought to improve its paper-based procurement workflows, including hard-copy submission and scoring. By s...