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- Engaging spanish-speaking residents in lead pipe replacement in Wellington, CO
Wellington, CO 80549, USA
Wellington simplified Lead and Copper Rule (LCR) logistics and future-proofed the program by creating Spanish versions of implementation protocols. This built community trust and equitable access for Spanish speaking residents, a ...
General Fund/Existing Public FundsPublic Works - Scalable Strategic Plan Model Ensures Alignment & Efficiencies for 30 Buncombe County Departments
Asheville, NC, USA
The Performance Management Department wanted to evolve its role and scope of services to bolster enterprise-wide efficiencies. Using a strategic planning process that elicited foundational consensus led them to designing a busines...
General Fund/Existing Public FundsPerformance Management Director Your Case Study Here
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Add Your Case StudyCitizens & Town Officials Form Consensus to Update 20-Year Strategic Priorities for Lake Lure, NCLake Lure, NC, USA
With 60% of scheduled initiatives implemented 8 years into their 20-year Comprehensive Plan, the Town of Lake Lure committed to a thorough plan update. The process engaged 60+ citizens and resulted in consensus on 42 vetted & prio...
General Fund/Existing Public FundsTown Manager- Asheville Parks & Rec Strategic Plan Boosts Staff Participation & Deepens Community Relationships
Asheville, NC, USA
A virtual strategic planning approach enabled a broad cross-section of Asheville Parks & Recreation Department staff to develop integrated strategies to expand customer-centric services that strengthen accountability, bolster staf...
General Fund/Existing Public FundsDepartment Director - Improved Water Quality and More Field Time Due to a 97% Reduction in Office Admin Work
Marin County, CA, USA
Maintaining safe drinking water for communities is the singular focus of the local water district team. Staff was able to cut office administration by 97% and focus their efforts in the field— not the office by managing their mult...
General Fund/Existing Public FundsSupervisor, Reclamation & Backflow - Integrated city systems, unified data, & automation drive 316% increase in field efficiency
Seattle, WA, USA
Easier and defensible compliance, improved infrastructure preservation, and more cost-effective operations were the results of Seattle Public Utilities integrating city systems to better manage their FOG program, automate time-con...
General Fund/Existing Public FundsFOG Program Manager - Orlando Protects Citizens During Heavy Rain Events by Optimizing Water Data Intelligence
Orlando, FL, USA
The City of Orlando needed a better way to ensure citizen safety during weather events and protect from infrastructure damage and liability. By integrating disparate data, they achieved data defensibility and could easily share in...
General Fund/Existing Public FundsStreets and Stormwater Division - St. Louis Uses Interactive Kiosks as a Critical COVID-19 Communications Platform
St. Louis, MO, USA
The City of St. Louis used interactive kiosks to broadcast critical information in the public right-of-way during the COVID-19 pandemic. Importantly, it has included customized and multilingual content to help mitigate the physica...
Advertising Revenue - Streamlining Clean Water Act Compliance Like a Big City on a Small Town Budget
Marlborough, MA, USA
A small city, Marlborough, MA (pop. 40k) is utilizing data and technology to streamline its Industrial Pre-treatment Program (IPP) and Fats, Oils, and Grease (FOG) programs to ensure easier compliance with the Clean Water Act.
General Fund/Existing Public FundsWater & Sewer Division - Olathe, KC Takes its Community Engagement to the Next Level with a Civic Engagement Platform
Olathe, KS, USA
The City of Olathe, Kansas, set out to modernize the way its government operated. The city has undergone a digital transformation, emboldened by an integrated community engagement platform, which has helped Olathe become a more tr...
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