FAQs

Q: Do you only work with city officials?

A: Nope! We work with city officials and staff from all kinds of local governments from around the world, including cities, utilities, counties and special improvement districts (SIDs).

Q: What types of local government officials and staff does The Atlas work with?

A: All are welcome! The city officials and staff who engage on The Atlas are striving to find new ways to improve the daily lives of the citizens they represent. Here’s a sampling of departments represented: public works, planning, engineering, mayors offices, sustainability and resilience, information/technology, innovation.

Q: Do I have to pay to use The Atlas?

A: If you work for a local government – good news! Access to The Atlas is free, because we’re a mission-driven company dedicated to helping all local governments to build sustainable cities, resilient cities and smart cities.

Q: What’s required of my local government to work with The Atlas? What am I committing to?

A: Nothing. There’s absolutely no commitment from your local government for you to use The Atlas. When you create your profile to access the cities-only space of The Atlas, someone from our team will reach out via email to schedule an introductory call to walk through how to maximize your use of The Atlas, but even that introductory call is optional!

Q: Is there a limit on the number of staff profiles per local government?

A: No, there’s no limit on the number of profiles per city, county, or utility. In fact, we recommend each staff member create his/her own profile, that way we can tailor our support to individual priorities. Plus, sharing logins is always a bad idea.

Q: Are you a non-profit?

A: No, we are a for-profit company. With decades of experience managing philanthropically supported programs, our co-founders felt that The Atlas had to be self-sustaining in order to scale and help the largest number of local governments.

Q: How do you make money?

A: The Atlas also works with implementing partners – like government technology companies, design consultants and engineering firms – to transform their marketing materials into interactive, compelling examples of how they’ve worked with cities to solve specific problems. Our partner companies pay us a fee for this service. City projects that have been uploaded by partner companies appear with the company’s logo and contact information. Here’s an example.

Q: Am I going to receive even more unsolicited sales pitches because of The Atlas?

A: No. We never publish local government contact information, and city officials initiate all contact with companies on The Atlas, not vice versa. We are keenly aware that some city officials receive 50+ unsolicited sales emails and phone calls a day and we are on a mission to improve that dysfunctional dynamic for everyone involved. Our vision of The Atlas is a hassle-free space where local government officials learn from one another about what’s working (and not working) on the ground.

Q: What projects are included in The Atlas’s database of city projects?

A: The Atlas features examples of city projects – including both earth-moving projects and installed technologies – from around the world. You will not find proposed projects, or links to research studies and planning documents. The Atlas team reviews each project submission for completeness and accuracy, but does not endorse or validate any particular approach, company or product.

Q: What if I have ideas to improve The Atlas?

A: We’d love to hear them! Please send us your comments, suggestions, and ideas via Twitter @TheAtlas4Cities or by emailing us at admin@the-atlas.com.

Q: Something isn’t working right.

A: If you are experiencing any technical issues, please let us know by emailing admin@the-atlas.com, so we can fix the problem for you and everyone else as quickly as possible!