2021 City COVID Survey: Local Government’s New Normal » COVID-19 Was – and Wasn’t – a Game Changer for Community Engagement

COVID-19 Was – and Wasn’t – a Game Changer for Community Engagement

 

COVID-19 caused the widespread, almost overnight adoption of virtual tools for community engagement. The lasting legacy of widespread technology adoption is less clear.

79% of respondents reported that they adopted technology to engage with community members during COVID-19.

How has online constituent engagement changed the following factors? Quantity of constituents engaged, diversity of constituents engaged, quality of interaction
Increased quality of engagement from online tools was not a universal experience across local government.

 

Local Government's New Normal - PDF Version
A PDF version of the survey results & analysis.
Download Report