2021 City COVID Survey: Local Government’s New Normal » COVID-19 Technology Adoption Will Be Permanent

COVID-19 technology adoption will be permanent.


The use of software and technology by local governments is clearly here to stay: 79% of respondents reported that they are using more technology due to COVID-19, and 72% reported that they expect that change to be permanent.

Do you expect the software and technology adoption made during the pandemic to be permanent?
81% of respondents reported using technology to enable governing board meetings during COVID-19, but only 53% think that will be a permanent move.

70% of respondents reported they expect the use of software and technology will be used to streamline public service delivery in the future across a wide range of challenges moving forward.

Anticipated future software and technology projects
The pandemic fast-tracked technology adoption in historically slow local government.
Local Government's New Normal - PDF Version
A PDF version of the survey results & analysis.
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