Greater expectations are coming along with the widespread adoption of new technologies. For example, when we asked in July 2020, 38% of respondents reported they expect residents will demand quicker response times from their local government moving forward. When we asked the same question in April 2021, the percentage was 53%…a 15% increase.
To meet these needs, local governments will take a variety of approaches. Not only did 70% of respondents report that they’ll adopt even more software and technology to streamline service delivery in the future, but 33% said they would rely more on external partners and 29% said they were trying to reduce silos.