2020 City COVID Survey: Local Government’s Next Normal » COVID’s Silver Linings for Cities

COVID’s Silver Linings for Cities

While closed offices have exacerbated some existing challenges in local government, respondents report that they have also opened the door for new leaders, increased software adoption and expanded use of data-driven decision making especially in mid-size and larger local government organizations.

Local government silos haven't decreased but they have increased data driven decision making
Small and midsize communities seem to have realized some benefit from COVID related work shifts.

Software and technology adoption has increased in the last few months and will continue to accelerate.

More than 95 percent of respondents shared that their city used software to maintain service levels during the pandemic.

Local government software and tech usage during COVID.
Local governments across the country used software and technology to maintain service levels during the pandemic.

Seventy-six percent say their cities will adopt more software to streamline public services moving forward. Respondents expect projects that move forward in the next twelve months will be focused on enabling work from home and flexible schedules, online revenue capture and payment, and community engagement and communications.

Local governments signal they are likely to invest in software and technology to solve a wide range of challenges in the next 12 months.
Local governments signal they are likely to invest in software and technology to solve a wide range of challenges in the next 12 months.

Approximately 80 percent of respondents believe that the shift from paper to digital processes will be permanent and bolstered as a result of this global pandemic, with 80 percent believing that software that promises savings (e.g. staff time) has become more attractive since March. That sentiment is strongest when asking leadership.

Quotes from local government officials and staff about COVID impacts
Local government officials and staff perceptions about COVID impacts are varied, but many were optimistic.

Like much of the world, it’s clear that local government and public service delivery will look a lot different because of COVID-19. While there are still many challenges ahead as local government organizations adjust to the next normal, there are early signs that local governments will come out of this stronger, smarter, and more sustainable.

Local Gov Next Normal Report - PDF Version
A pdf version of the survey results & analysis.
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