2020 City COVID Survey: Local Government’s Next Normal

In July 2020, nearly 400 local government officials and staff from across the country took the Local Government’s Next Normal Survey to shed light on how COVID-19 is shifting priorities and pain points. This survey was completed in partnership with ELGL, SeeClickFix by CivicPlus and Route Fifty.

Explore the results below!

Profile of Survey Respondents
Local government officials and staff representing communities of all sizes from across the United States responded to the COVID survey.
Shifting Priorities for Local Governments
Local government priorities are changing rapidly as a result of COVID, with more focus on streamlining service delivery and less on assets.
COVID-Related Budget Concerns
Local government officials and staff are concerned about revenue shortfalls and budget impacts as a result of COVID related shutdowns.
Managing People: COVID & Morale, Retirements
Local government employees have had to adjust to a changing work environment quickly, as a result some things are working better than others.
COVID’s Silver Linings for Cities
COVID has accelerated the adoption of technology and software to modernize local government.
Local Gov Next Normal Report - PDF Version
A pdf version of the survey results & analysis.
Download Report